The Merchandising Operations Associate is responsible for setting up and maintaining products sold through the 1-800-Flowers family of brands. Accuracy in this process is critical, as it directly impacts how products are produced and sold to consumers. This role includes responding to and actioning all requests in a timely manner as they pertain to daily business, as well as communicating any changes to management, SOPs, or other established processes. Additional duties, assignments, and projects may be assigned at the discretion of management.
Key Responsibilities
- Participate in the product development process to understand data required for product setup and maintenance
- Obtain and transfer information from a central database into systems of record (SAP and Oracle)
- Partner with Product Development, Sourcing, and Merchandising teams to execute and verify product changes, including:
- Retail pricing
- Product names
- Ship dates and methods
- Material Masters
- Bill of Materials (BOM)
- Work with Inventory and Planning teams to execute and verify:
- Vendor, product, and component shutoffs
- Order moves and rejects
- Collaborate with Vendor Relations to adjust vendor cutoff times or process shutoff requests
- Review and update Material Masters, including material dimension data in SAP
- Communicate product changes and stock issues across the organization (pricing, shipping, naming, out-of-stock, BOMs, etc.)
- Balance daily responsibilities with urgent, time-sensitive requests such as:
- Code setup in Oracle/SAP
- Assignment of new vendors to active products
- Demonstrate efficiency by performing procedures quickly and accurately
- Manage time effectively and prioritize workload
- Coordinate data from multiple sources and verify data integrity
- Validate own work for accuracy
- Perform a variety of product data-related tasks across systems such as Atlas, Bloomlink, Oracle, Centric PLM, and SAP
Qualifications
- Dependable with a strong work ethic and positive, can-do attitude
- Collaborative mindset with enthusiasm for team success
- Strong analytical and problem-solving skills with attention to detail
- Ability to think critically and multitask in fast-paced environments
- Proven track record of proactive, preventative problem-solving
- Comfortable working under tight deadlines and occasional high-stress situations
- High sense of urgency with the ability to manage multiple priorities
- Strong communication, time management, project management, and interpersonal skills
- Strong organizational, written, verbal, and computer literacy skills
- Proficient in Microsoft Office Suite
- Ability to work both independently and within a team environment
- Willingness to work off-hours and weekends as needed
Essential Duties and Responsibilities
- Item Setup – 50%
- Item Maintenance – 20%
- Status Updates – 20%
- Attend Meetings – 10%
Education and/or Experience
- Bachelor’s degree preferred
- Experience in merchandising, manufacturing, supply chain, production, or gift development preferred
- Experience with Centric PLM and/or Microsoft Access preferred
- Oracle Financials and/or SAP ERP system knowledge a plus
- End-user SharePoint experience a plus
Knowledge and Skills
- Microsoft Office (Word, Outlook, Excel, Access)
- Strong written and verbal English communication skills
- Knowledge of production processes, materials, quality control, and distribution
- Basic mathematics (arithmetic and algebra)
- Strong time management, critical thinking, and decision-making skills
- Ability to collaborate across functional teams
Physical Demands
- Regular use of a computer and keyboard
- Continuous mental and visual attention
- Ability to work in an office environment requiring sustained focus
- Compliance with company attendance standards
The expected hourly pay range for this position is $23.00 to $25.00 per hour. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.
To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.
Benefits may include*:
- Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) retirement savings program
- Mental health resources and Employee Assistance Program (EAP)
- Paid vacation time (accrued based on hours worked and tenure)
- Paid company holidays
- Employee discount across our family of brands
- Potential eligibility for annual merit-based compensation increases, where applicable
*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.
