Role Overview
The Oracle Program Manager is responsible for leading and coordinating the delivery of technical and functional support services for Oracle applications. This role drives both strategic direction and operational execution, ensuring Oracle initiatives are aligned to business goals while maintaining disciplined delivery across the portfolio.
Operating at a level above traditional project management, the Program Manager oversees timelines, coordinates resources, tracks cost and effort, and provides clear, consistent status reporting to leadership.
The role serves as the primary liaison between business stakeholders, functional analysts, technical teams, Oracle partners, and leadership to ensure successful outcomes across all Oracle initiatives.
Essential Duties and Responsibilities
Program Leadership and Team Enablement
- Provide strategic direction and operational oversight to cross-functional Oracle support teams, including functional analysts, technical resources, and managed service providers.
- Establish clear expectations, delivery standards, and operating rhythms to ensure consistent execution across support, enhancement, and stabilization activities.
- Mentor and coach team members on Oracle delivery best practices, governance, documentation standards, and effective customer and vendor engagement.
- Support onboarding and structured knowledge transfer for new Oracle resources to ensure service continuity and sustained system expertise.
Oracle Program Management
- Own end-to-end program management for Oracle initiatives, including support operations, enhancements, upgrades, and roadmap execution, ensuring alignment to business objectives and vendor roadmaps.
- Drive both strategic planning and disciplined execution by managing timelines, coordinating resources, tracking cost and effort, and maintaining clear prioritization across initiatives.
- Lead continuous improvement efforts by identifying process optimizations, reducing technical debt, improving support and incident resolution, and strengthening service management practices.
- Ensure delivery quality and operational readiness by coordinating testing (functional, regression, UAT), managing release readiness for quarterly updates and patches, and validating solutions against requirements.
- Establish and govern program documentation standards, maintaining centralized and auditable repositories that support operations, compliance, and knowledge continuity.
- Provide executive-level visibility through regular, data-driven reporting on program health, risks, delivery metrics, service performance, and realized business value.
- Manage program financials, resources, and vendor performance by overseeing budgets, optimizing internal and external resource utilization, and ensuring vendor accountability and value realization.
Stakeholder and Vendor Collaboration
- Serve as the primary coordination point between business stakeholders, Oracle functional and technical teams, broader IT teams, and external Oracle partners.
- Facilitate design reviews, solution validations, and governance forums to drive alignment, informed decision-making, and efficient execution.
- Communicate program status, risks, dependencies, and outcomes to executive leadership in a clear, concise, and business-focused manner.
Change Management and Adoption
- Lead change management efforts for Oracle Fusion enhancements, upgrades, and new capabilities, ensuring alignment between business priorities and delivery.
- Partner with business and training teams to drive user readiness, effective knowledge transfer, and adoption of new functionality.
- Minimize operational disruption through clear communication, structured training, and coordinated post-deployment support.
Minimum Knowledge, Skills, and Abilities
- Bachelor’s degree in Information Technology, Business, or a related field.
- 10+ years of IT/relevant experience, with significant experience supporting or delivering Oracle solutions.
- 5+ years working in an application support environment.
- Demonstrated expertise in program and project management within complex, cross‑functional environments.
- Experience with IT service management practices; ITIL Foundations certification recommended (advanced ITIL certifications a plus).
- Excellent written and verbal communication skills, with the ability to engage executive leadership, business partners, and technical teams.
- Proven ability to lead geographically dispersed and matrixed teams.
- Strong analytical and problem‑solving skills, with a focus on driving measurable business outcomes and client satisfaction.
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