Community Engagement Coordinator

About us:

The Rev. Bill Crews Foundation (‘BCF’) is one of Sydney’s most trusted frontline charities and has been supporting the community for nearly 40 years. Our mission is to address homelessness and hardship by providing essential services including food, social welfare, healthcare, education and community programs.

Our Social Health & Wellbeing (‘SHW’) team is often the first point of contact for people facing complex challenges. Through crisis support, case management and community-based services, we work to reduce isolation and support people to reconnect with community and services.

THE ROLE

We are seeking a Community Engagement Coordinator to support the delivery of meaningful, guest-focused programs that promote connection, wellbeing and community participation.

This is a hands-on and varied role, combining program coordination, team support and direct engagement with guests. You will work closely with the Community Engagement team to deliver activities, support outreach initiatives and contribute to a welcoming and inclusive environment across BCF sites.

This is a full-time role, working Monday to Friday.

WHAT YOU'LL YOU DO

As our Community Engagement Coordinator, you will:

• Support day-to-day coordination of community engagement programs and activities
• Facilitate group activities such as Women’s Groups, art sessions and other initiatives
• Assist in planning and delivering events across the organisation
• Provide guidance and support to the Community Engagement team
• Engage directly with guests in a respectful, non-judgemental manner
• Identify guest needs and refer to appropriate internal services
• Support outreach initiatives, including food van engagement where required
• Coordinate bookings and maintain a community activity calendar
• Monitor program participation and contribute to reporting and evaluation
• Assist in resolving non-clinical complaints in a timely and appropriate manner
• Build relationships with internal teams and external community partners

WHAT WE ARE LOOKING FOR

You are a compassionate and proactive individual who enjoys working with people and creating inclusive, engaging environments for those doing it tough.

You bring a calm, solutions-focused approach and are confident supporting both guests and team members in a dynamic environment.

You’ll also bring:

• Tertiary qualification in social work, social science, welfare or related field
• Experience delivering or supporting community-based programs
• Strong interpersonal and communication skills
• Ability to manage competing priorities and stay organised
• Confidence engaging with people from diverse and vulnerable backgrounds
• Strong problem-solving and conflict resolution capability
• Proficiency in Microsoft Office programs
• Alignment with the mission and values of BCF

WHY JOIN US

At BCF, you’ll be part of a supportive, purpose-driven team working directly with the community.

We offer:

• Not-for-Profit salary packaging benefits (up to $15,900 tax-free)
• Access to Employee Assistance Program (‘EAP’)
• Health and Wellbeing Program (‘WHEREFIT’)
• A collaborative team environment with meaningful, community-focused work

OUR RECRUITMENT PROCESS

If your application is shortlisted, the next steps may include:

• A phone screen
• An interview
• A practical component where you meet the team and observe or engage in aspects of the role

We recognise that BCF is a unique environment. These steps are designed to give you a clear understanding of the role, the team and the work we do, while ensuring you feel supported and informed throughout the process.

Ready to apply?

If you’re passionate about community health and supporting people impacted by substance use, we’d love to hear from you! Click “Apply Now” to submit your application. When applying, please specify your availability in a cover letter.

Bill Crews Charitable Trust and the Exodus Foundation are separate but closely cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need.

All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Australian Therapeutic Goods Administration (TGA). Proof of COVID-19 vaccination status will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will also need to complete a Working With Children Check and a Police Check as part of the employment process.

Please Note: This position is managed directly by the BCF People and Culture team. While we value the interest of recruitment agencies and external businesses, we are not seeking third-party support for this role at this time.