Account Manager, Customer Success

🌟We’re Hiring: Account Manager, Customer Success 🌟

As Streem continues to grow, we’re on the hunt for an Account Manager to join our Customer Success team who can create standout customer experiences and become the go-to expert for all things media monitoring and insights.

At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.

Our Account Managers in our Customer Success team utilise a combined service model to manage a vast and diverse portfolio of corporate clients, helping them get the very best out of the Streem platform, while also keeping track of the ever-changing Australian media landscape. Ready to make a meaningful contribution and grow with us? We’d love to meet you!

A snapshot of what our Account Managers get up to:

• Setting new clients up for success, from onboarding and search setups to customising their Streem accounts.
• Building, maintaining, and growing strong client relationships.
• Running training sessions to help users master the platform (both virtual and face-to-face).
• Gathering feedback and working with the team to cultivate real product improvements.
• Spotting opportunities to ✨WOW ✨ clients, especially around big media events.
• Creating reports, transcripts, and summaries that make media meaningful.

What success as a Streem Account Manager looks like:

• Successfully onboarding new clients and ensuring a smooth transition into the platform
• Demonstrating the ability to learn quickly and adapt to new tools or processes
• Utilising strong problem-solving skills to approach client needs from multiple perspectives to find the best solution
• Collaborating effectively with teammates and contributing to a supportive, high-performing team environment

This role is perfect for someone with experience in Account Management, Customer Success, or Corporate Customer Support who’s organised, loves working with clients, and thrives in a fast-paced environment. Bonus points if you’ve got media industry experience, a background in communications, or skills with Boolean, CRMs or project tools!

✨We’re building a team with varied strengths and backgrounds, so please don't be discouraged from applying if you don't meet all the skills requirements. Whether you’re early in your journey or bring deeper experience, we’d love to hear about what you can bring to the Streem team. ✨

Our Surry Hills HQ is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:

🧑‍🍳 Delicious daily gourmet lunches and snacks from our in-house chef.

💻 Hybrid work setup

🐶 A dog-friendly Surry Hills HQ (only a 5 min walk from Central!).

📚 $3,000 annual upskilling allowance.

🏝️ Extra leave days (birthday leave, wellbeing days, volunteering leave + more).

💲 $2,000 referral scheme, corporate discounts, and novated leasing options

If the media industry excites you, and you thrive in a people-first environment, apply with us today!

At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.