Lead with impact. Advocate with purpose. Shape better outcomes.
At Aruma, our purpose is clear: supporting people to live a great life — the life they want, the life they choose. As a values‑led, for‑purpose organisation supporting thousands of people with disability across Australia, we are known for putting people first and advocating fiercely for their rights and outcomes.
We’re now seeking an experienced Customer Planning & Liaison Manager to step into a pivotal senior role within our NDIS operations — one where strong leadership, deep sector expertise and confident advocacy come together to deliver lasting impact.
This is a highly influential opportunity for a proven leader who understands the complexity of the disability sector and the NDIS landscape, and who can confidently represent both participants and organisation at the highest levels.
This is a Permanent Full Time role.
Flexible location: QLD, NSW, VIC, ACT.
Reporting to the General Manager, Practice and Planning, you will lead a specialist team of four direct reports, providing strategic oversight of NDIS quoting, submissions and supporting evidence. You’ll act as a trusted internal authority and a key external representative, ensuring Aruma’s participants are backed by robust, compliant and well‑advocated NDIS plans.
A critical component of this role is serving as a primary point of contact with the NDIA, where you’ll bring credibility, confidence and sound judgement to complex conversations around pricing, reviews and funding outcomes.
This role calls for depth, confidence and credibility. To succeed, you will bring:
You’ll be comfortable working in ambiguity, standing firm when advocating for participants, and balancing outcomes, compliance and organisational sustainability.
If you’re a confident leader, skilled advocate and NDIS expert ready to step into a role where your expertise and voice truly matter — we’d love to hear from you.
At Aruma, we’re committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.
We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If you’re unsuccessful and would value feedback, please feel welcome to reach out to our Talent team.
Closing Date: 31st May 2026