• Fixed Term Full-Time Opportunity | 12 months parental leave • Role based in Speers Point, Singleton or Woonona | Hybrid working available • Lead a team responsible for the management of litigation for coal miners
About the role:
We are currently seeking an experienced and driven Claims Lead to join our Legal Services Team. This role plays a pivotal leadership function in overseeing all aspects of Workers Compensation Litigation in the coal mining scheme. You will guide a team located across all CMI offices. The team consists of Case Managers, Claims Officers and Legal Assistant. To be successful in this role, a high level of strategic and commercial acumen is required, as well as a strong technical ability. This is a key role that combines people leadership, operational oversight, and strategic input to support the delivery of high-quality outcomes Your proven leadership experience combined with exemplary communication skills, will see you successfully coach and mentor the team to achieve their potential and build upon a culture of customer service excellence and collaboration.
Your main responsibilities will include: • Provide leadership and direction whilst allocating and managing workloads • Promote a culture of customer service excellence and collaboration • Conduct regular claims reviews to ensure issues and opportunities are identified, reported and rectified • Ensure team complies with relevant legislation, industry codes and CMI and CSPL policy & procedures
About you:
Your education, experience and skills will include: • Minimum 5 years’ claims management experience • Knowledge of NSW workers compensation legislation as it relates to coal miners (desirable) • Demonstrated leadership experience managing and developing • Sound knowledge of claims administration procedures and related systems • Strong stakeholder management and communication skills • Professional qualification in the Personal Injury management field or business management field (desirable) • Strategic thinking and problem-solving capability • Effective organisational skills • Solid judgement and commercial acumen • Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer:
• Check out our Benefits page to learn more about our Employee Value Proposition! • Friendly and supportive team culture • Fixed-Term, full-time role • 7.25-hour days, Monday to Friday • 5 weeks annual leave, 18 days personal leave & 3 days family and emergency leave • Additional company holidays at Easter and Christmas • Access to onsite gym and onsite parking • Professional Development days • Retailer discounts through Smart Spending App
About us: Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
To learn more about Coal Services, visit us at https://www.coalservices.com.au/ Important information re: your application • Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts • Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment • We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us Please submit your cover letter and resume by 15 May 2026.
Applications may be shortlisted and progressed prior to the closing date.
