Job Summary: The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships. Key Responsibilities: - Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.) - Provide timely and accurate information to customers, addressing their needs and concerns effectively - Troubleshoot and resolve customer issues in a professional and empathetic manner - Identify opportunities to upsell or cross-sell relevant products and services - Maintain detailed records of customer interactions and follow-up actions -Provide feedback and insights to the management team on customer trends, pain points, and improvement areas - Participate in training programs to continuously develop product knowledge and customer service skills -Adhere to company policies, procedures, and quality standards in all customer interactions -Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience Required Skills and Qualifications: - Bachelor's degree preferred - 1-2 years of experience in a customer service or call center environment - Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs - Excellent problem-solving and critical thinking abilities to handle complex customer inquiries - Proficient in using customer relationship management (CRM) software and other relevant technology - Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude - Flexibility to work in shifts, including weekends and holidays, as needed - B2 English Level is a must- Bahraini nationals only
