Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.
Band 1 MKR Sales Administrative Assistant
Primary Responsibilities: Provide clerical and administrative support to the sales director and managers. Prepare and distribute all leisure sales correspondence. Answer the phone and communicating with customers, arranging sites and appointments, while relaying internal and external messages to the appropriate manager. Coordinate preparation and distribution of promotional materials, sales collateral and customer gifts. Weekly and monthly reconciliation reporting and other miscellaneous reporting from Marriot and Prince Hotels.
Essential Duties: 1. Provide clerical support to leisure team and director. 2. Prepare and assisting in the coordination of all leisure proposals and contracts as directed by manager. 3. Coordinate preparation and distribution of promotional material, collateral and gifts. 4. Registering PO’s, Invoices within the Birchstreet accounting system. 5. Answer the phone and relaying calls or messages to the appropriate manager. 6. Processing room reservation and amenity requests. 7. Assisting leisure sales and revenue management with rate and availability requests 8. Maintain the Plumeria awards database, which includes Travel Agent loyalty program list and files used for external correspondence, emails, and contracts. 9. Attend daily, weekly and monthly staff meetings and taking minutes (when necessary). 10. Complete requested reports and projects within specified time frame from the leisure team, Marriott or Prince Hotels 11. Knowledge and training in the CI-TY sales system (as a group admin. backup) 12. Reviewing group contracts and being able to turn them definite in the CI-TY sales system 13. Finalizing and calculations of the MKR SIP incentive program (under guidance of Director of Financial Analysis) 14. Perform other related duties as assigned or required.
Other Duties: 1. Coordinate with other administrative staff members with ordering and distribution of office supplies. 2. Will conduct site tours of MKR with potential clients should the leisure team be unavailable 3. Must be knowledge in Microsoft Office (including Excel, Word and Outlook) 4. Keep desk and office clean and efficient.
Working Conditions: 1. Normal office conditions within a cubicle environment 2. Outdoors to give tour of the resort. 3. Travel between hotels (Mauna Kea Beach Hotel and Westin Hapuna Beach Resort)
Work Hours: 1. Must be able to work shift and days determined by the Director of Leisure Sales 2. Must be able to work in excess of 40 hours per week, when needed.
Equipment Use: 1. Proficient in the use of a computer and with the resort’s word, excel and other required software. 2. Ability to use the telephone. 3. Ability to use various office equipment including but not limited to calculators, photocopiers and scanners. 4. May drive electric cart to shuttle clients or media personnel within the resort.
Mental and Physical Demands: 1. Ability to prioritize and organize workload to ensure deadlines are met. 2. Able to manage stressful and challenging situations. 3. Must be able to sit at a desk to perform administrative duties during most of shift. 4. Must be able to provide tours, meet clients/guests, other department personnel in the resort.
Communication Demands: 1. Must have the ability to communicate verbally and in writing to employees, department managers and guests/clients. 2. Ability to communicate by computer email and phone conversations.
Minimum Qualification Requirements: 1. Three or more years in work related experience 2. Must be pleasant, smiling and friendly. 3. Must have a positive attitude.
We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.
