Warranty and Repair Coordinator |Συντονιστής Διαχείρισης Εγγυήσεων και Επισκευών

Hellas Gold Single Member S.A. is a mining company for gold, silver, lead, and zinc, headquartered in Athens. Since 2004, it has been responsibly and safely developing and operating the Kassandra Mines in NE Halkidiki under the strictest environmental terms. The Kassandra Mines consist of three mining projects: the Stratoni-Mavres Petres Mine, the Olympias Mine, and the Skouries Project. Continuing a 25-century mining history, Hellas Gold invests in the sustainable development of the Kassandra Mines, boosting economic growth and contributing to the prosperity of the local community with investments exceeding $3 billion, employing over 2,000 workers, actively supporting local suppliers, and making significant investments in local community support initiatives and projects. Since 2012, it operates as a subsidiary of Eldorado Gold Corporation, a Canadian mining company with over 30 years experience in the exploration, development, and operation of mines worldwide.

We live our values in pursuit of our purpose: to find a better way to do things. We aim to break new ground in all that we do. We do this by creating a positive impact today, and for future generations, through our commitment to operating safely, sustainably, and profitably.

The company offers the opportunity to those who wish to express interest in the position of “Warranty and Repair Coordinator | Συντονιστής Διαχείρισης Εγγυήσεων και Επισκευών”, for its premises in Chalkidiki. The position will report to the Inventory Control Superintendent, of the Supply Chain department.

Main Responsibilities:

• Coordinate the repair and return cycle of major components, ensuring alignment with inventory levels and maintenance schedules.
• Monitor and follow up on warranty claims, negotiate credit notes, and ensure fulfillment of supplier commitments.
• Establish KPIs for service providers in line with Hellas Gold expectations.
• Maintain updated records of repairable and returned components across warehouse and satellite storage areas.
• Ensure proper handling, labeling, and system tracking of components under repair or claim.
• Verify proper receipt and correct storage of repaired or replaced parts.
• Negotiate and formalize commercial agreements for repairs and warranty coverage with OEMs and third-party vendors.
• Organize regular reviews with suppliers to track service levels, turnaround time, and performance.
• Define RACI and methodologies to clarify stakeholder responsibilities across Hellas Gold and external providers.
• Implement continuous improvement practices to optimize warranty processing and reduce component turnaround time.
• Maintain accurate documentation and develop strategies for managing obsolete or unrepairable parts.
• Lead internal tracking and monitoring under circular economy principles.
• Liaise with Finance for reconciliation of CAPEX components under warranty/repair cycle.
• Ensure SAP data accuracy for repairable components and asset records.
• Support audit processes and provide documentation as required.

Requirements:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field.
• Minimum 3 years in warranty, repair coordination, or component lifecycle management.
• Experience in mining or heavy industry will be considered an asset.
• Understanding of mining and/or process plant mobile equipment and maintenance practices.
• Familiarity with SAP and component traceability in ERP systems.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong supplier communication and negotiation skills.
• Fluent in Greek and English.
• Driver's license (B Category).

Our company offers a competitive remuneration package that includes an attractive combination of basic salary and benefits, as well as opportunities for development in a challenging work environment.

Inclusion and Diversity

Hellas Gold is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.

If you are looking for a global and dynamic environment, please send us your CV.