Full TimeENAsia/Pacific
WirelessCar’s Journey
To give people the freedom to move in a safer, more sustainable and smart way, more sharable, connected and software-loaded cars are needed. That’s why we aim to accelerate the digital transformation in the automotive industry and in the next few years infuse over 100 million cars with digital services that turn car data to smart mobility!
Qualifications:
We believe that you are social, flexible and like working in a global environment. You have a strong customer focus and a natural, service minded attitude. In your working situation you enjoy teamwork, but you can also work independently and take initiative with a result-oriented mindset. You motivate your colleagues and you have a positive attitude. The general qualifications are that you are a communicative team-player and have an adequate academic IT background. You have the ability to establish and maintain good relations and also have the ability to work in a global, multi-cultural organization.
Working Hours:
You will work in a 24*7 team, which means everyone needs to take different shifts. You will have approximately 3-4 shifts per week (on an average), and 5-7days off on a regular basis. We have scientific and mature shift planning experience to ensure you have a good balance of your work and private life.
Role description:
The First Line Support Engineer works within the Customer Experience organization carrying out support and communication tasks. This is 24*7 support function and provides helpdesk service to our global customers. Besides, First Line would also monitor our important services that running in global market. The tasks of First Line Support Engineer are mainly but not limited to:
· To process malfunction reporting tickets/emails from different customers/suppliers.
· Tickets and functional mailbox management.
· Service monitoring.
· Communicate and coordinate with internal teams and external customers.
· Coordinate during major incident and send out customer notifications.
Competence Requirement:
• Have basic understanding of ITIL and SLA .
• Good communication and interpersonal skills.
• Team player and customer-oriented mindset.
• Fluent English with both speaking and writing, which is a MUST.
• Master of a second foreign language will be valued.
• IT Support experience and related experience will be preferred.
• Knowledge in Telematics and Cloud (AWS, AliCloud, etc) is preferrable but not required.
Location: Beijing
Start Date: ASAP
End Date: Long-Term
Estimated working Hours: Around 132-146 hrs/month
