With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. 

Are you passionate about helping organizations unlock the full potential of AI? Join Microsoft’s Customer Success Unit in North Multi-Country Cluster (MCC) as a Cloud Solution Architect - Copilo (CSA) and play a key role in enabling enterprise customers to realize business value through Microsoft 365 Copilot and Agentic AI solutions.

In this role, you will support customers as they move from initial experimentation to scaled adoption of AI by designing and delivering innovative, real-world solutions. You will work across technologies such as Microsoft 365 Copilot, Copilot Studio, and Azure AI Foundry, helping customers transform the way they work.

Impact

This is a unique opportunity to shape how enterprise organizations adopt next-generation AI productivity solutions. You will:

• Act as a trusted technical advisor to enterprise customers, guiding them through AI solution design and implementation
• Lead end-to-end technical engagements, from envisioning to deployment and scaling
• Help customers operationalize Agentic AI concepts to drive meaningful business transformation
• Influence product evolution by sharing insights from customer engagements

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Lead technical engagements focused on the deployment, customization, and adoption of Microsoft 365 Copilot
• Design and implement custom AI agents using Copilot Studio to address business-specific scenariosI
• Integrate Copilot capabilities into core business processes and productivity workflows
• Provide architectural guidance across the Microsoft AI ecosystem, including Azure AI FoundryTranslate business requirements into scalable, agent-based solution patterns
• Deliver technical workshops, architecture reviews, and Proof-of-Value (PoV) engagementsCollaborate with cross-functional teams including Solution Sales, CSAMs, FastTrack, and Partners
• Drive adoption outcomes based on usage and business impact metricsShare feedback with product and engineering teams to improve solutions

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND several  years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• Proven experience in solution architecture, deployment, or development within the Microsoft cloud ecosystem
• Hands-on experience with Microsoft 365 workloads (Copilot, Teams, SharePoint, Exchange, Power Platform)
• Hands-on experience with Copilot Studio (agent creation, orchestration, automation logic)
• Understanding of enterprise productivity scenarios, API integrations, automation workflows, and identity and security considerations in AI deployments
• Experience working with enterprise customers in technical advisory or delivery roles and  stakeholder management and communication skills
• Ability to scope and drive implementation of business-driven AI scenarios

Preferred Qualifications

• Experience working with Azure AI Foundry
• Experience with Azure OpenAI Service
• Experience with Power Platform extensibility
• Experience with  building tenant-wide ALM for Power Platform
• Experience with custom copilots / conversational AI platforms
• Familiarity with prompt engineering and grounding techniques
• Background in solution development or technical consulting
• Knowledge of enterprise architecture patterns across Microsoft cloud solutions
• Hands-on experience delivering adoption activities and driving organizational change management.
• Understanding of Microsoft Purview and related Security solutions

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.