Description
The Supervisor, Member Experience (Fitness Floor) is primarily responsible for supervision of Fitness Floor staff members (hiring, training and scheduling); equipment functionality and appearance (cleaning and upkeep); and increasing member engagement on the fitness floor. Additionally, the supervisor will provide weekly direct service in the form of working fitness floor shifts. Those with personal training certifications may also provide direct service in the form of personal training sessions with clients of the personal training program.
Schedule
The Supervisor works a set M-F schedule, but must have availability that includes weekend and evening hours as needed to cover dropped shifts or work large events a few time a year.
Responsibilities
- Ability to lead team members; hire, train, schedule, and supervise Fitness Floor staff. Includes other administrative functions like timekeeping and purchase orders etc.
- Manage and maintain safe, functional, and attractive equipment; ensure a clean and professional looking facility.
- Works closely with Mechanic to ensure equipment maintenance schedule is routinely completed and machines are not down for more than a reasonable amount of time.
- Ability to anticipate and solve practical problems and resolve issues while maintaining accountability for results.
- Creative approach to growing program participation through innovative offerings and high satisfaction.
- Respond to member concerns and ideas in a timely and appropriate manner.
- Availability to work Fitness, Sports, Aquatics + Membership major J events and programs.
- Oversee revenue-based programs, Indoor Triathlon or other future concepts.
Requirements
- 2+ years of supervisory experience across areas of focus (fitness programming, personal training, sales & marketing), preferred
- CPR, AED and First Aid certification or able to obtain
- Excellent customer service skills able to proactively build relationships with members
- Creative, organized and detail-oriented
- Ability to lift and return weights to the storage racks (0-50 pounds)
- Basic computer proficiency (Word, Excel, payroll and scheduling software, etc.)
- Mechanically inclined a plus
- Certified Personal Trainer a plus
Physical Requirements
- Must be able to move freely around the Fitness, Sports & Aquatics facilities.
- Typically bends, stoops and crouches on a regular basis to assist members or while working with equipment.
- Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds.
About The J
The J is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The J is Shabbat-Observant Friendly.
The mission of The J is to build a strong, vibrant and inclusive community that enhances wellness, meaning and joy based on Jewish values, heritage and culture. The J operates on these values:
- Welcoming + Inclusive - We are welcoming, inclusive and nurturing. We invite all to join us in making connections and lifelong friendships.
- Building Community - We believe in the strength of community and we seek to cultivate a sense of belonging in all we do.
- Enriching Mind + Body + Soul - We help individuals live a physically, intellectually, and emotionally healthy lifestyle.
- Passing on Jewish Culture + History - We celebrate and pass on the values, culture, history, and traditions of the Jewish people.
- Treat Others As You Wish To Be Treated - We treat everyone with respect, dignity and loving kindness.
