Description
Job Type
Full-time
FLSA Status: Exempt
Schedule: Full-time, Eight hours a day, 5 days/week, primarily Tuesday through Saturday 10AM-6PM
The Residence Life Coordinator is responsible for fostering a vibrant, inclusive, and supportive residential community within a luxury high-rise building that serves a diverse population, including families and individuals transitioning from homelessness. This role designs and implements community-building activities, promotes resident engagement, and supports housing stability through relationship building and collaboration with service staff.
The Residence Life Coordinator plays a critical role in bridging the culture of a high-end residential environment with trauma-informed, supportive housing practices, ensuring all residents feel safe, respected, and connected.
Requirements
Essential Duties/Responsibilities
- Plan, coordinate, and facilitate a monthly calendar of inclusive events and activities for residents of all ages and backgrounds
- Develop programming that promotes community integration between market-rate residents and formerly unhoused individuals
- Organize workshops focused on life skills, wellness, financial literacy, parenting, and social connection
- Partner with local organizations and vendors to enhance programming opportunities
- Gather resident feedback to continuously improve engagement efforts
- Build positive relationships with residents and foster a welcoming, inclusive environment
- Serve as a visible and approachable presence in the building
- Support conflict resolution efforts in collaboration with property management and clinical staff
- Encourage resident participation and leadership in community initiatives
- Work closely with the Residential Services Program Manager and Saint Francis House team to align programming with supportive housing goals
- Coordinate with case managers, clinicians, and property management to identify resident needs and trends
- Act as a liaison between residents, property management, and service staff when appropriate
- Support lease compliance and community expectations through engagement—not enforcement
- Apply trauma-informed and culturally responsive practices in all interactions
- Be mindful of the unique needs of formerly unhoused residents, including barriers to engagement
- Help reduce isolation and promote housing stability through meaningful connection
- Maintain accurate records of events, attendance, and resident engagement metrics
- Manage program budget for activities and supplies
- Prepare monthly reports on programming outcomes and participation
- Ensure all activities comply with building policies and safety guidelines
Requirements
- Proficiency in English.
- Bilingual (Spanish or Haitian Creole) preferred.
- Excellent verbal and written communication skills.
- Excellent organizational skills with attention to detail.
- Proficiency with Microsoft Office Suite.
- Ability to prioritize tasks and delegate when appropriate.
- Ability to function well in a team with compassion, humility, flexibility, authenticity, and professionalism.
- Strong understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
- Ability to apply best practices in the care of individuals with substance use and mental health disorders
- Commitment to harm reduction practices and values.
- Strong analytical and problem-solving skills.
- Creativity and eagerness to adapt traditional clinical approaches within a permanent housing setting.
- Ability to network and build relationships with external organizations and strengthen internal partnerships with other SFH programs.
- Knowledge of Boston-based treatment providers and resources.
- Knowledge of and confidence in de-escalation techniques and crisis intervention.
- Strong supervisory and leadership skills
Experience & Education:
- LCSW required, LICSW preferred
- Minimum of two (2) years postgraduate experience working with highly vulnerable, high-barrier individuals with complex needs.
- Experience providing clinical supervision.
- Experience working with individuals with co-occurring mental health and substance use disorders.
- Experience with crisis intervention, emergency response systems, and short-term stabilization
- Lived experience with homelessness and/or recovery a plus
Work Environment & Activity:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift and carry 10-20 pounds independently.
- Frequently moving throughout multi-level building.
- Constantly operate computer and other office machinery, such as a copy machine, computer printer, projector.
- Eight hours a day, 5 days/week, primarily Tuesday through Saturday 10AM-6PM
- On rare occasions, extended evening and weekend hours may be necessary, and would be determined and scheduled in advance.
- On-call rotation with other housing leadership team members
