MidFull TimeEN
What is a typical workday?
Join Dragonfly as our Operations Planning Analyst, a newly created role within our expanding Network Support Team, focusing on capacity planning, peak readiness, and data analysis to underpin ongoing improvement initiatives.
About Dragonfly:
Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Position Overview:
As the Operations Planning Analyst, you will play a crucial role in enhancing operational performance across our network by converting data into actionable insights and assisting with deployment and execution within our delivery hubs. You will be a key part of the Control Tower initiatives, ensuring effective monitoring, planning, and execution, particularly during peak periods or high-volume events.
Your responsibilities include assisting with capacity planning and network readiness, and ensuring the accuracy of essential planning inputs and parameters across the business. This position is well-suited for someone who excels in a fast-paced, collaborative environment, is solutions-oriented, and seeks to have a meaningful influence on daily operations.
Key Responsibilities:
Analyse operational performance and identify opportunities for improvement across the network.
Identify operational, network, and capacity risks and propose practical mitigation plans.
Support the Control Tower framework by contributing to its core pillars of Control, Planning, and Execution.
Participate in command centre activities during peak periods by monitoring daily station and network performance and proactively raising risks or flags.
Analyse historical trends, forecasted demand, and business growth to support short and medium-term capacity planning.
Maintain the accuracy and integrity of key operational and network planning parameters, inputs, and reporting outputs.
Develop insights, dashboards, reports, and presentations to support management decision-making.
Collaborate with Continuous Improvement and cross-functional stakeholders to design and implement operational improvements.
Support station openings, network changes, and rollout planning by working closely with Operations, Finance, Linehaul, IT, and other stakeholders.
Support management efforts related to new tools, processes, reporting, and operational innovations.
Maintain a strong understanding of station realities, operational constraints, and regional challenges.
Stay current with industry’s best practices in operations analysis, planning, and performance management.
Champion Dragonfly’s core values of Teamwork, Customer Focus, Innovation, and Diligence.
Qualifications & Experience:
Bachelor’s degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field.
Proven experience as an Operations Analyst or in a similar analyst role within operations, logistics, capacity planning, or network planning.
Strong analytical and problem-solving skills, with the ability to interpret data and provide practical recommendations.
Proficiency in Excel, SQL, and other data analysis or reporting tools and techniques.
Excellent communication and presentation skills.
Ability to work independently and collaboratively across teams.
High attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Adaptable, proactive, and comfortable supporting change and continuous improvement initiatives.
Experience with process improvement methodologies such as Lean or Six Sigma is considered an asset.
Available for short-distance travel when required.
Why Join Dragonfly?
Enjoy a collaborative, team-oriented environment.
Enjoy a hybrid working arrangement.
Make a tangible and measurable impact.
Competitive remuneration package.
Growth and development opportunities in both Australia and Canada.
Opportunity to make an impact and be a part of a rapidly growing Company.
Analysing your next step? Execute the action plan – Apply now!
Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.
