Your Team Responsibilities
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services. Client contact is primarily via email and telephone, but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships.
Your Key Responsibilities
- Deliver Exceptional Client Experiences
- Serve as the primary point of contact for assigned accounts, ensuring a premium level of service and rapid resolution of client questions and challenges.
- Demonstrate end-to-end ownership of client inquiries related to risk analytics (e.g., VaR, Stress Testing), liquidity risk, credit risk, and more.
- Elevate Risk & Analytics Expertise
- Provide detailed product guidance, explaining complex risk analytics methodologies and model outputs in a clear, concise manner.
- Share relevant product updates and model insights that enable clients to fully harness MSCI’s analytics and risk management tools.
- Grow Client Relationships
- Build trust by proactively following up on issues and anticipating clients’ evolving analytics and risk management needs.
- Lead regular update calls with key stakeholders, delivering transparent status reports and recommending advanced features or solutions.
- Contribute to service reviews and strategic service plans that reinforce value and drive client retention.
- Drive Training & Onboarding
- Manage comprehensive client onboarding processes, ensuring new users quickly adopt and maximize the capabilities of MSCI’s analytics platforms.
- Conduct targeted training sessions on risk methodologies, portfolio performance, and model interpretation to empower clients and deepen product engagement.
- Champion Continuous Improvement
- Suggest and implement process enhancements that improve client satisfaction and operational efficiency.
- Act as a liaison between clients and internal teams, channeling feedback to refine and evolve MSCI’s analytics offerings.
Your skills and experience that will help you excel
SPECIFIC KNOWLEDGE/SKILLS:
- A self-starter who is highly motivated, and can work individually and collaboratively.
- Deep understanding of international financial institutions and global financial markets.
- Demonstrates strong analytic, quantitative, and problem-solving skills, and understanding of financial topics, such as: modern portfolio theory, market portfolio construction, optimization, CAPM, multi-factor risk models, financial derivatives’ pricing model, market risk, liquidity risk, credit risk, and Value-At-Risk (VAR) and/or statistical topics, such as: probability theory, statistical inference, matrix theory, multivariate analysis, time series analysis.
- Advanced knowledge of Microsoft Excel for data analysis; additional programming or data analytics skills are advantageous.
- Exceptional Japanese and English written and verbal communication skills; proven ability to convey technical and analytical concepts to diverse audiences, including senior management. Comfortable leading client discussions, conducting presentations, and cultivating strong relationships.
- Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details.
- Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
- Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line
- Ability to develop value-added contributions to both internal and external clients
DESIRED EXPERIENCE:
- 3–6 years in a related role or industry; direct experience with risk analytics, financial modeling, or client support is a significant advantage.
DESIRED QUALIFICATION:
- Bachelor’s degree (or higher) in Finance, Engineering, Mathematics, Statistics, Economics, or a related quantitative field.
- Professional certifications such as CFA or FRM are a plus.
About MSCI
What we offer you
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our purpose – to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
