Service Manager - Crown Lift Trucks, Lower North Island

About us 

Crown Equipment is proud of its 45+ years in serving New Zealand’s businesses and communities as a material handling equipment company. Crown has a widely distributed sales and service branch network located across the North and South Island locations. Our global company brand is well-known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.  

About the role

We are seeking an experienced Service Manager to join our Lower North Island service team, where you’ll be part of a stable business and enjoy the variety and opportunities of working within a close-knit, supportive team as part of a large organisation.

This is a diverse leadership role which will see you leading the region's team of Field Service and Workshop Managers and reporting to the Regional Manager - Branch Operations. You’ll support the team across the Lower North Island region, from Hastings and New Plymouth, to Wellington, to perform their roles to the best of their abilities and gain the most out of their teams, making it a be a great place to work. This is a high-impact role where you’ll effect the achievement of the region's annual financial and operational service targets to profitably grow the business, including driving PMP completion and proactively engaging with our customers to ensure that we are exceeding their expectations across quality of service, response times and product performance, making us the first choice of our customer.

As the Lower North Island Service Manager, you’ll be required to proactively manage the productivity and resourcing of the team across the region and work closely with the Sales and Rental teams to ensure that we are focused on customer retention and satisfaction across the region. The key to this role is leadership, mentoring & coaching, and being focused on building a high-performing and collaborative team!

Requirements

About you

Ideally, we’re looking for candidates with proven experience in a Service Manager (or equivalent senior service leadership) role and a minimum of 3-5 years’ leadership experience, preferably with a background in the Material Handling Equipment industry or Auto or Mechanical industry or trade qualification (or similar overseas qualification). Preference will be given to suitable local candidates.

To really shine in this role, you'll bring your customer-centric and solutions-focused attitude, as you support your team and our valued customers with service they can trust. The ability to build rapport and relationships should be one of your strengths. You'll be experienced in leading high-performing teams and your ability to build teams and a collaborative team environment is essential.

Key experience / skills, in a nutshell

·         Strong leadership capability with a track record of building and developing high-performing teams

·         Confidence managing service delivery across a geographically spread region

·         A strong customer-first mindset, with the ability to proactively engage and influence outcomes

·         Commercial and operational awareness, including productivity and resource planning

·         A collaborative style and the ability to work effectively across service, sales, and rentals

Benefits

What we offer

·                     Great market-related salary plus vehicle plus other benefits

·                     A strong and supportive team environment with a focus on learning

·                     Chance to work for a trusted supplier in the forklift industry!

The career opportunities are exciting! Crown offers genuine career paths and development and career progression, with people in our business staying for up to 25 years and enjoying a varied career. For those coming into the business at an entry-level, we’re able to offer opportunities to start a career in Trade and/or Sales and more.

Come join the NZ lift truck market leader, "as there is nothing like a Crown for picking it up and putting it down" http://www.crown.com