About Les Olson IT
Les Olson IT is one of the fastest-growing and most capable technology service providers in the West. We do I.T. the LOC Way—through talent, passion, and compassion—driving continual growth and a strong market position by delivering superior service.
Unlike most technology companies, Les Olson IT has been in business for over 70 years. We are a family-owned and family-operated company, a tradition that began at the Olson family dinner table and continues today. From those beginnings, we have grown to more than 320 employees across nine locations in two states.
Les Olson Company strives every day to elevate people, whether it's our clients, our team members, or members of the local community.
- We seek to elevate our clients by delivering cutting-edge IT strategy, security, solutions, and support. Each of our team members recognizes that they have a direct impact on the success of the local businesses we serve every day.
- We seek to elevate every team member's career, firmly believing that customer success cannot happen without employee success. We do this by working with each employee to design a fulfilling career path that grows and evolves as they do.
- We seek to elevate our local community members by rewarding our employees for volunteering at local charities and participating in our ongoing food drives.
Our work environment promotes both growth and balance. We encourage and support our employees in building meaningful, fulfilling paths, both professionally and personally. Les Olson Company offers competitive salaries, continuing education, generous benefits, and a fun, collaborative work environment. At the end of the day, it is the people that matter most to us!
About the role
- The Installation Specialist plays a key role in ensuring a seamless experience for our clients. This position is responsible for delivering, installing, connecting, and configuring multi-function printers to client networks. Additionally, you will train customers on how to operate their newly purchased equipment, ensuring they feel confident and supported. You’ll provide high-quality services and solutions while maintaining the highest level of client satisfaction. Your work directly impacts the customer experience, making professionalism, technical expertise, and clear communication essential.
What you'll do
- Provide customized training to end users on newly installed equipment
- Install and configure printer software on workstations and servers, including scanning applications
- Test all functions and applications to ensure equipment meets client expectations before leaving the site
- Safely drive the company box truck to client locations and handle loading/unloading of equipment
- Troubleshoot network installation, training, and testing issues using all available resources to ensure client satisfaction
- Maintain and safeguard all company-issued tools, materials, and training resources
- Stay current on new and existing products supported by the MFP Connectivity Team
- Assist Sales Representatives with pre-sales inquiries and product demonstrations as needed
- Rebuild, reinstall operating systems, and update various print controllers
- Attend required company and departmental meetings
- Perform other related duties as assigned by your supervisor or manager
Qualifications
- 1+ year of IT experience
- Basic knowledge of Windows, Mac OS, and printer/copier systems
- Strong customer service and communication skills
- Quick learner with ability to follow instructions and adapt to change
- Team-oriented, dependable, and professional
- Ability to lift 100+ lbs
- Valid driver’s license and ability to drive a box truck (CDL not required; must pass health exam)
Benefits
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match + Pension
- Work-life Balance
- Full Medical, Dental & Vision + HSA
- Life Insurance
- Local Volunteer Opportunities
