Operations Support Coordinator

Salary Range: $35,000-$45,000

Job Posting End Date: May 7, 2026

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is an onsite role. You will be required to work at the PSA in Columbus, Ga during your set working schedule.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Effective communication skills, including the ability to interact with customers, providers, and internal stakeholders, including strong telephone communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Proficient with Microsoft Office Suite, and ability to quickly learn internal systems and databases.
• Ability to prioritize multiple tasks and resolve routine issues under general supervision.

 

Education & Experience Required

• High School Diploma or Equivalent
• 1+ years of administrative, operations support or experience

 

Or an equivalent combination of education and experience

 

Education & Experience Preferred

• Experience in healthcare, insurance, or claims processing environment.

 

Principal Duties & Responsibilities

• Maintain accurate departmental and case records; set up incoming request to support team specific functions.
• Review files for accuracy, initiate follow-up communications to obtain outstanding documentation, and forward completed files for further processing.
• Input case documentation into internal systems, performing verification checks for accuracy, consistency, and completeness.
• Performs general clerical and office support tasks, such as document reproduction, preparation, organizing, and archiving.
• Compile data, maintain related files and provide administrative support to the assigned team/department.
• Complete searches and process undeliverable mail, including uploading and tracking relevant documentation.
• Handle standard inquiries, resolve issues, and provide follow-up to ensure completion.
• Process and reconcile expenses, prepare reports, identify discrepancies, and maintain various databases, if applicable.
• Develop and maintain a strong working knowledge of departmental systems, administrative procedures, vendor requirements, and workflow protocols.
• Performs other related duties as required.

 

Total Rewards

The salary range for this job is $35,000 to $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting. At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock.  On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.