Position Overview:
We are looking for a Legalization Consultant based in Washington, DC to support clients with document authentication, legalization services, and travel document requirements.
This role involves customer service, document processing, legalization and authentication of documents, and communication with clients and government agencies, ensuring submissions are accurate and completed on time.
The successful candidate will review and prepare documentation, manage legalization requests, coordinate submissions and collections, and track progress, while maintaining strong client relationships.
This role is ideal for someone with strong attention to detail, organizational skills, and experience in customer service, administration, or document processing, working in a fast-paced environment.
Responsibilities:
- Analyzes customer legalization requests to provide clear direction to fulfill requests. Includes but not limited to understanding steps that need to be taken to legalize/authenticate different document types. Ability to review Trade Documents to secure Certificate of Origin along with others
- Provides the highest level of service to customers; provides detailed information on available services that align with requirements, assisting the customer in making informed decisions.
- Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, systems capabilities and CIBT policies and procedures
- Adhere to office process flows that ensuring maximum efficiencies and productivity
- Oversee and manage passport logistics for CIBT to ensure correct submission, collection, Quality Control and return of client’s documentation
- Ensure the cash flow process is correctly reconciled and all submissions and collections are accounted for
- Maintain performance standards to ensure quality service and optimal performance. Quantitative metrics will include, but are not limited to number of orders completed, number of orders drafted
- Ensure that all files are reviewed and despatch arrangements finalized (drafted) for the following working day
- Be flexible in shift rotation to create a true sense of team work
- Work closely with other areas across the business, to support ongoing improvements and provide input into strategic and tactical plans that enhance, expand and improve our overall customer service and the quality of CIBT Visas’ offering
- To undertake all other reasonable duties as requested by the Team Lead, Director
- Ensure that all required documents are returned to the applicant in accordance with their date required
- Stays abreast of all product/service enhancements, system updates, and changes to requirements; become specialized in the Legal process; maximizing efficiencies and productivity.
- To work with professionalism, honesty and integrity maintaining confidentiality
- To treat people fairly, with respect, impartially and consistency
Competencies
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.
- Working with people
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Coping with pressures and setbacks
- Adhering to principles and values
Skills and Experience
ESSENTIAL
- Proven excellent written and verbal communication skills
- Familiarity with Document Authentication processes and procedures including Trade Documents, Apostilles, Translations, Notary and other legalization components.
- Ability to work the demanding hours required of the role
- Ability to problem solve and use resources available
- Excellent organizational and time management skills
- Adhere to deadlines and adapt to changing circumstances
- Handle high volume while maintaining excellent attention to detail
- Monitor own work and self-edit
DESIRABLE
- Previous knowledge with Document Authentication or Legalization services
- Proven strong analytical ability
- Multi-lingual
COMPENSATION & BENEFITS:
- Hourly Rate: $23 - $25 (depending on geographic region, internal equity, job-related knowledge, skills, and experience, among other factors)
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Flexible Spending Accounts and Health Savings Account
- Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
- Company Paid Holidays and Paid Time Off
- Paid Parental Leave
- Pet Insurance
- Travel Assistance Services
- Legal and Identity Theft Protection Plans
- Commuter Benefit Subsidy
- Employee Recognition Programs
- Referral Bonus Opportunities
About Us:
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With 30+ years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
Equal Employment Opportunities
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@cibt.com.
