Clinical System Specialist

UNM Medical Group, Inc. is hiring for a Clinical Systems Specialist to join our Cancer Center team. This position is a full-time position. Monday through Friday between 7 AM to 5:00 PM. This position requires rotation on-call duties, weekly with flexibility in working extended hours and weekends to meet the business needs of the clinic and providers, on-call hours are rotated bi-weekly, Mon-Fri 5 PM-9PM, Sat & Sun 7:00 AM-5:30 PM.

Minimum $44,604 - Midpoint $55,766*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

Summary:

Under direct supervision, provides application support, complex problem analysis and resolution, in-depth application assistance, and serves as the application subject matter expert. Provides training to all clinical and non-clinical staff. Support the implementation of quality measures and process improvement. Participate in a rotating on call schedule

Minimum Job Requirements of a Clinical Systems Specialist:

High school diploma or GED with at least 2 years of experience that is directly related to the duties and responsibilities specified. Completed degree from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

Duties and Responsibilities of a Clinical Systems Specialist:

1. Communicate and collaborate with technical and non-technical personnel to understand and define user needs, gather and analyze data and recommend solutions
2. Performs general problem solving and assistance on diverse software applications for department users.
3. Receives and records incident related information using a variety of tools, techniques and procedures.
4. Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to user problems.
5. Collaborate with appropriate personnel on the training of Cancer Center and Hospitals personnel in new applications and changes to systems as applicable, including appropriate staff on all projects requiring training on existing or new systems.
6. Serves on committees as a liaison for employees, physician support and training development
7. Responsible for designing, developing and implementing training material and resources.
8. Coordinate project implementation with vendors associated with specific products.
9. May work directly with other support teams, as needed to resolve user issues and request enhancements to the system applications.
10. Maintains records related to applications including, user lists, user accounts and security.
11. Maintains knowledge of current application developments/trends in area of expertise.
12. May provide functional direction to other staff performing the same or similar type of work.

About UNM Comprehensive Cancer Center:

Join the University of New Mexico Comprehensive Cancer Center's dynamic team where innovation, patient safety, and top-notch care come first. As New Mexico's only National Cancer Institute-designated center, UNMCCC is a leader in cancer research and treatment, with over 15,800 patients served annually. This is your chance to make a real impact in a growing facility that’s shaping the future of cancer care across the state and beyond! Learn more at http://cancer.unm.edu.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.