Overview
UNITED STATES CITIZEN
REQUIRES SECRET CLEARANCE
100% ONSITE - ALEXANDRIA, VA
DAY SHIFT: FROM 7:15 AM - 4:00 PM (Tuesday thru Saturday)
Salary is dependent upon the candidates skills, experience, certifications and education as it pertains to this specific position
Salary Range: High end of the salary range is considered for those who exceed Required Qualifications
Soft Tech offers competitive BENEFITS in the areas of: Medical, Dental, Vision, 401K, Short Term Disability, Long Term Disability, Life Insurance, PTO, AND Paid Holidays
Soft Tech Consulting is seeking a highly capable Jr. Network Adminstrator/Watch Stander (Day) for an existing government client. The place of performance is in Alexandria, VA. The shift is from 7 AM to 4 PM, Tuesday through Saturday.
Responsibilities
- Manage daily updates to the ticketing tracking tool.
- Coordinate and analysis of operations support weekly action reports.
- Prioritize and assign new work orders/tickets to operations support engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
- Monitor and evaluate network and systems health through SolarWinds and other diagnostic tools; initiate remediation efforts and coordinate with engineering teams to resolve issues proactively.
- Conduct Tier I/Tier II technical diagnostics of networks, including server resets (Citrix), SNMPc, pinging servers, user accounts, TAVEE reports, etc.
- Support senior watch stander, provides statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
- Daily management of the NOC- take action for any technical issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
- Ensure all tickets are acted on promptly, effectively and completed promptly.
- Under direction from the system administrator, image and configure workstations.
- Maintain the operations support duty roster.
- Other related duties as assigned.
Qualifications
- A degree in the field of computer science or a related discipline is preferred.
- Two current IT certifications such as CompTIA A+, CCNA, Network+, etc. (Required).
- Minimum 2 yrs. of Tier1/Tier2 server support experience to include network, security, and peripheral devices.
- At least two years of general hands-on experience in a PC/network helpdesk or technical support environment.
- Must have experience with troubleshooting a Microsoft Windows Infrastructure to include Server OS 2012/2019, Desktop OS 10/11.
- Must have a strong background with Microsoft Active Directory to include Users and Computes and Sites and Services.
- Must have experience utilizing remote support tools such as Dame Ware, RDP and RemotelyAnyware.
- Experience using and supporting IBM Maximo/Computerized Maintenance Management Systems (CMMS) application software is a plus.
- At least one year of network and application support experience.
- Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired.
- At least two years’ experience supervising small technical teams.
- Have a good IT base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision.
- Strong written and communication skills.
- Able to work independently with little to no oversight.
About Us
Soft Tech Consulting, Inc. is a woman and minority-owned business headquartered in Chantilly, VA. With contracts in both the public and private sectors in the DC metro area and across the country, Soft Tech is an organization made up of highly successful and talented Information Technology professionals offering enterprise class solutions for any size organization at great value. Soft Tech’s mission is to help government organizations design, implement, and maintain mission critical Information Technology solutions. By focusing jointly on our employees and our customers, we are able to achieve our mission by providing each and every one of our customers with continuous quality customer support. Soft Tech Consulting, Inc. is an Equal Opportunity Employer.
