Client Care Coordinator

Department: Administrative

Employment Type: Full Time

Location: Palo Alto

Compensation: $20.00 - $28.00 / hour

Description

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. 

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! 

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care. 

What You Will Do

• Candidate MUST be available to work any shift to support business needs, including weekday, weekend and evening shifts.  
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy 
• Assist with other duties and projects as assigned by management 

What You Will Bring

Skills, Knowledge & Expertise 

• High School Diploma or GED required; AA preferred
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
• Social media experience desired 
• Exceptional customer service skills
• Ability to be efficient and productive in a fast-paced environment 
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
• Must be a team player
• Ability to work as part of a team and take initiative independent of direct supervision
• Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
• Excellent, written, verbal and interpersonal skills
• Great attention to detail and accuracy 
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
• Experience in medical office/understanding of cosmetic procedures/skin care products
• Experience with Zenoti or other POS systems preferred by not required 

Physical Requirements

• Prolonged periods of: 
  • Sitting at desk and working on a computer 
  • Repeating of same movements
  • Talking and hearing
• Occasional periods of: 
  • Standing, walking, use of hands and fingers, handling or feeling
  • Reaching with hands and arms
  • Climbing or balancing, stooping, kneeling, crouch or crawl
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Benefits

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.


Notices for Applicants
 
Notice at Collection   
Privacy Policy for California Residents
SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.