Full TimeENSouth America
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success!
Here, you’ll have the opportunity to grow in an organization that values diversity, fosters professional development, and invests in technologies that transform the mining industry. At BHP Chile, you can make a real impact on the community and the environment while building your career in a company recognized for its inclusive culture and commitment to the future.
In this role, you will be part of the Spence Technology Data & Digital team, responsible for the maintenance and support of digital applications at Spence. As the Service Owner for the Spence applications portfolio, you will have end-to-end accountability for ensuring the reliability, availability, security, and continuous improvement of these services in our operation. You must strive for optimization and automation of processes to minimize production downtime and ensure operational continuity. Reporting to the Manager – Data & Digital (Head of Technology) Spence, your focus will be on delivering a safe, high-performance, and resilient service that meets business needs while coordinating efforts of internal support teams and outsourcing partners.
Key Accountabilities:
• Act as the single Service Owner for the Spence digital applications portfolio, accountable for reliability, availability, security, and performance of services.
• Lead and coordinate internal support teams and vendors to ensure safe, stable, and compliant operations, serving as the escalation point for critical incidents (P1/P2).
• Manage outsourced application support providers, ensuring delivery against agreed SLAs, KPIs, and financial targets, and driving corrective actions and continuous improvement.
• Define and maintain RPO/RTO targets and ensure Service Continuity and Disaster Recovery plans are in place, tested, and effective.
• Change, Problem & Risk Management: Approve and govern changes, ensure effective problem management and root-cause remediation, and manage operational, cyber, and compliance risks.
• Performance & Improvement: Proactively monitor service health and drive continuous improvement through automation, standardization, and cost optimization.
• Stakeholder & Demand Interface: Maintain strong relationships with Spence business stakeholders and Demand Management to prioritize and onboard new or changed services into operations.
• Financial Oversight: Forecast and control operational costs for the applications portfolio, supporting budget management and efficiency initiatives.
You are a technology professional with strong experience in IT service management and application operations within critical, 24/7 environments. You combine technical depth with leadership and stakeholder management skills, enabling you to own services end-to-end while coordinating teams and vendors.
• Solid experience applying ITIL-based service management (incident, problem, change).
• Proven ability to lead outsourced support models and manage vendors.
• Strong analytical and problem-solving skills, including root-cause analysis.
• Experience operating and supporting applications in cloud and modern digital environments.
• The ability to communicate clearly with both technical teams and non-technical business stakeholders.
• An operational mindset, comfortable working in site-based roles and on-call support models.
Experience in mining, plant, or industrial systems, and exposure to DevOps or Agile practices, is highly desirable.
Location: Spence
Shift: 4x3
At BHP Chile, we understand that to give your best, you need to feel your best. That’s why our benefits are designed to support you at every stage, caring for your health, driving your development, and promoting a real balance between your personal and professional life.
Professional Development: Continuous learning and real growth opportunities.
Compensation: Fair and competitive, reflecting your role, skills, and achievements.
Inclusive Culture: We promote a workplace where everyone feels valued, respected, and free to express their authentic identity.
Recognition: We reward your achievements through our global recognition program Big Thanks | Muchas Gracias.
And much more!
We know diversity makes us stronger. That’s why we focus on creating a more diverse workforce that represents the communities where we operate and live, ensuring a workplace where everyone is included and treated with respect.
We are committed to a fair, equitable, and accessible selection process for all. If you have any type of disability, please write to inclusion@bhp.com so we can adjust our selection process and provide the necessary support.
