$50,000 – $55,000Full TimeEN
Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
About the role
We are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices. This is a hands-on role combining both desk-side and remote support, ensuring timely and effective resolution of IT issues for teams worldwide.
What you will do
Provide first- and second-line technical support to users across global offices, both remotely and in person
Act as a primary point of contact for help desk requests, ensuring timely resolution and excellent user experience
Troubleshoot hardware, software, and network issues across Windows, macOS, and common business applications
Manage user accounts, permissions, and access across core systems (e.g. Google Workspace, Microsoft 365, Slack)
Set up, configure, and maintain laptops, workstations, and mobile devices
Support onboarding and offboarding processes, ensuring a smooth experience for new starters and leavers
Monitor and manage ticket queues, prioritising and escalating issues where necessary
Maintain accurate documentation of systems, processes, and common fixes
Collaborate with IT engineers to resolve complex issues and improve support processes
Contribute to continuous improvement of IT services, tools, and user support standards
Experience we are looking for
Proven experience in an IT support or help desk role
Hands-on experience supporting Google Workspace (G Suite) and/or Microsoft Azure environments
Experience managing users and permissions in tools such as Slack, Google Admin, and Azure AD
Strong troubleshooting skills across Windows and macOS environments
Experience with endpoint management / MDM tools (e.g. Intune, Kandji, or similar)
Familiarity with ticketing systems (e.g. Jira Service Management, Zendesk, Freshservice)
Understanding of network fundamentals (Wi-Fi, VPNs, DNS, basic troubleshooting)
Experience setting up and supporting laptops, mobile devices, and peripherals
Ability to support a remote / hybrid and globally distributed workforce
Strong communication skills with a focus on user experience and clear problem-solving
Skills, behaviours and values we are looking for:
This is the the basic salary range for U.S. based candidates
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle.
We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.
Don’t Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
Our benefits
