Logistics Manager

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Logistics Manager leads a small team to ensure the efficient execution of transportation, warehousing, and 3PL operations across NAM. The role is responsible for coordinating with 3PLs and carriers to deliver high service levels while ensuring cost efficiency, compliance, and operational reliability. It also drives KPI performance tracking, continuous process improvement, and cross-functional collaboration to optimize end-to-end supply chain performance.

Accountabilities:

•Team Leadership & Execution: Lead and develop a team of 3 direct reports, setting clear priorities, managing daily operations, and ensuring consistent execution across logistics activities. •Logistics Operations Management: Oversee day-to-day transportation, warehousing, and reverse logistics activities across NAM, ensuring timely movement of goods and efficient inbound/outbound flows. •3PL & Carrier Coordination: Manage relationships with 3PLs, carriers, and vendors to ensure service levels, on-time performance, and operational reliability. •KPI Tracking & Reporting: Monitor key logistics KPIs (on-time delivery, turnaround time, costs) and provide regular performance updates to the NAM Senior Manager. •Operational Efficiency: Support and implement process improvements across transportation, warehousing, and returns to enhance efficiency and control costs. •Compliance & Cross-Functional Support: Ensure adherence to safety, regulatory, and environmental standards, while collaborating with planning, procurement, and quality teams to resolve operational issues.

Capabilities:

•Analytical, leadership, self-starter, ability to work independently and ability to influence others. •Both strategic (having a network view) and tactical (day to day execution) in approach. •Expertise in transportation sourcing, procurement, and contract management. •Experience managing third party transportation providers. •Collaborative, mature, and motivating leadership with a natural drive for results within a complex supply chain model. •Analytical and strategic planning skills. Ability to work in a fast paced, innovative operating environment. Ability to simplify complexity. Excellent verbal and written communication skills. •Computer proficiency with all Microsoft applications.

Qualifications:

•An analytical and strategic approach to planning and problem solving using a variety of applications/software •3 - 7 years experience in a logistic role that employs the use of 3PL warehouses •Strong influential and interpersonal skills, a key focus on patience and meeting the expectation of multiple stakeholders every day •Exceptional verbal and written communication skills  •Must be highly computer literate with advanced skills in Microsoft suite – particularly Excel •Must be a self-starter, highly self-motivated, able to work pro-actively, unsupervised and on own initiative •Extensive knowledge of Logistics & Transport providers across the North American region •Proven experience at reporting on logistical outcomes, creation and management of KPI’s both internally and with external 3PL warehouses. •Must be a flexible all-rounder capable of leading exceptionally from a warehouse floor to a national daily operations program. •Own relationship with 3rd party carriers and 3PLs and be a subject matter expert on flow of products and drive end to end efficiencies.  About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 
Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.  We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.  Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co  If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.