Life on the team
Computacenter GIS business unit is seeking a confident and experienced Bespoke application support engineers. Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements
What you'll do
- Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
- Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
- Provide Technical Leadership in own specific area of expertise.
- Document and reports on work completed to ensure compliance with Company and Customer Procedures.
- Contribute to the development of technical procedures and standards to meet business and customer requirements.
- Escalate issues in line with company processes to ensure customer demands are met.
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
- Evaluate escalations and resolve appropriately to ensure customer demands are met.
- Provide customer service to internal and external customers to ensure consistent experience
What you'll need
- Bachelor’s degree or equivalent in Business, Information Technology, or related field.
- 3+ years of hands-on experience with Bespoke applications
- Works under general supervision. Uses discretion.
- Demonstrates analytical and systematic approach to resolving complex problems and assignments.
- Takes initiative in identifying and negotiating appropriate development opportunities.
- Able to define and follow instructions and procedures
- Proven experience in IT Service environment.
- Demonstrates the ability to absorb and apply technical information.
- Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
- Ideally certified in appropriate technologies to support business strategy.
- Demonstrates an organised approach to work.
- Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
- Proven ability to work under pressure and to tight deadlines.
- Routine administrative skills
