Project/Process Manager

Who are we:

KBC Global Services is the engine behind KBC Group – a leading bank-insurance group with over 41,000 talented employees serving more than 12 million clients across Europe. Since 2021, we have been supporting the digital transformation of KBC Group providing software development, QA, AI, and other IT solutions working on a wide range of projects combining classical IT with digital banking.

 

About the Role: 

 

Group Organization & Operations (GOO) brings together shared services across the entire KBC Group. Our mission is to deliver top‑tier quality while increasing scalability and efficiency.

We are expanding our international Program Management Office (PMO) and looking for a colleague who will take ownership of strategic, high‑impact projects that directly influence the future of GOO. You will work in a virtual, cross‑border team across three countries and report directly to the Senior General Manager.

 

Key Responsibilities:

You will lead strategic transformation projects across GOO, focusing on areas that match your strengths:

• Nearshoring: Drive cross‑border cooperation and shape KBC’s nearshoring approach.
• Process Transformation: Review, optimize, or redesign processes on our path to the Dark Factory.
• Innovation & Technology: Run innovation pilots and explore AI and automation to improve how we work.

 

We Expect:

We are looking for someone who brings structure, initiative, and strong communication to a fast‑changing, international environment.

• Project ownership: You can lead projects end‑to‑end and keep quality, scope, and milestones on track.
• Clarity & structure: You simplify complexity and turn ideas into actionable plans.
• Innovation mindset: You look for better ways of working; experience with processes or new technologies is a plus.
• Strong communicator: Clear, concise, confident — written and spoken.
• Proactive & hands‑on: You spot what’s needed and take action.
• International mindset: You collaborate naturally in English across countries and cultures.

 

A significant advantage would be:

 

• Understanding of the methodologies such as Six Sigma and Agile.
• Experience in process management, particularly in delivering efficiency‑focused projects.
• Involvement in innovation projects, supporting continuous improvement and drives forward‑looking initiatives. 

 

If you find this job opportunity interesting and you recognize yourself in the above, apply via the button with your CV in English.

 

Recruiter Name

Deyan Petrov Radev