Cloudinary is seeking a Senior AI Integrations & Automation Engineer to drive automation, integrations, and AI enablement across the organization. Reporting to the VP of MIS (CFO Office), this is a high-impact individual contributor role responsible for designing and delivering scalable integrations and AI-powered workflows that improve efficiency and accelerate business execution.
This role combines deep technical expertise with practical AI application (including LLM-based workflows), operating with a strong MVP-first, bias-for-action approach and full ownership from design through production and optimization. It plays a key role in shaping Cloudinary’s modern MIS capabilities and business infrastructure.
Key Responsibilities
- Design, build, and deploy integrations across enterprise systems (Salesforce, NetSuite, Slack, Okta)
- Deliver MVP-first solutions and iterate based on feedback
- Implement integrations via iPaaS (Workato, Zapier, Make, Tray), custom APIs (Python, Node.js), or hybrid approaches
- Own and operate the MCP Gateway as a central AI integration platform
- Build reusable connectors and expand platform capabilities
- Ensure reliability, security, scalability (monitoring, retries, auth, rate limiting, versioning)
- Develop AI-powered workflows and tools (LLMs, agents, RAG, function calling)
- Apply responsible AI practices (governance, auditability, compliance)
- Ensure system reliability and operational excellence (logging, alerting, runbooks, incident response)
- Own integrations end-to-end, including documentation and maintainability
- Collaborate cross-functionally (Finance, GTM, CS, Security, IT) to translate needs into scalable solutions
- Identify and drive automation opportunities across the organization
Scope
- In scope: automation workflows, MCP Gateway, AI tools, business system integrations, reliability & observability
- Out of scope: physical IT operations, endpoint support
Requirements
Technical
- 5+ years in integrations / MIS / systems engineering in SaaS environments
- Strong API experience (REST, GraphQL, webhooks)
- Proficiency in Python or JavaScript (Node.js / TypeScript)
- Hands-on experience with iPaaS tools (Workato, Zapier, Make, Tray)
- Familiarity with enterprise systems (Salesforce, Okta, NetSuite, Google Workspace)
- Understanding of IAM, OAuth, API security, and compliance (SOC2, ISO, GDPR)
AI & Automation
- Experience building AI-powered workflows or tools
- Understanding of LLM systems, orchestration, and integrations
- Familiarity with MCP or similar frameworks (preferred)
Execution
- Proven ability to deliver quickly (MVP → iterate → scale)
- Strong problem-solving and iterative mindset
- Comfortable in fast-paced, ambiguous environments
Professional
- Strong communication skills
- High standards for documentation and maintainability
- Self-driven, proactive, and outcome-oriented
- Collaborative and transparent
Nice to Have
- Experience with MCP or API mediation layers
- Event-driven architectures or data pipelines
- Relevant certifications (Okta, Salesforce, Workato)
Success Metrics
- Integration delivery speed and throughput
- Adoption and impact of automation (time saved, efficiency gains)
- MCP Gateway reliability and scalability
- Reduction in operational overhead
- Stakeholder satisfaction
