SeniorFull TimeEN
About the role:
Forter’s CX group owns the "face" of our products. In this role, your mission is twofold: you will define the innovative experience patterns and "agentic" flows that set the standard for all Forter products, while also taking full ownership of major, standalone strategic projects. You will lead the evolution of our platform into the agentic era, reimagining how users interact with AI-driven workflows to meet shifting market expectations. Bridging the gap between high-level strategy and technical execution, you will ensure every touchpoint in the ecosystem is seamless and value-driven. You’ll partner closely with Design and Engineering to raise our UX quality bar and embed practical AI into the fabric of the merchant experience.
What you will be doing:
Who are you?
It’d be really cool if you also:
Have experience in one or more of these domains: fraud, risk, payments, identity, ecommerce, or analytics/dashboards.
Have a background in UX systems/design systems, front‑end platforms, or UI component libraries.
Prior work in multi‑product platforms where consistency and scale matter.
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process
