$90,000 – $105KMidFull TimeEN
Job Name: Strategic Success Manager
Department: Customer Success
About Us:
At BenchPrep, we are committed to revolutionizing learning by delivering the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our learning platform helps associations, credentialing bodies and training companies deliver a highly engaging and effective learning experience for individuals looking to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery. The number of learners using our cloud-based learning platform has grown significantly, reaching nearly 12 million humans around the world in 2024, a testament to the success and impact of our innovative learning solutions.
Role Overview:
As a key member of our Customer Success organization, the Strategic Success Manager (SSM) plays a vital role in renewing and growing our customer relationships. You will strategically manage customer accounts, focusing on long-term business goals, contracts, renewals, and upsell opportunities. By building and maintaining strong relationships with decision-makers, you will ensure our customers derive ongoing value from our solutions and are set up for continued success.
The SSM is the primary point of contact for strategic business engagements and manages less frequent but impactful touchpoints like Quarterly Business Reviews (QBRs) and contract discussions. You will work closely with internal teams, including Sales, Product, and Support, to deliver on customer expectations while driving revenue growth.
Strategic Success Manager vs Customer Success Manager
We are hiring for both key and critical roles on the Customer team. So what’s the difference?
Strategic Success Managers:
Customer Success Managers:
Key Responsibilities:
Renewals and Growth:
Strategic Account Management:
Collaboration and Feedback:
Key Impact Metrics:
Required/Preferred Skills and Experience:
Travel Requirements: Willingness to travel to customer locations and company retreats as needed (up to 50%).
At BenchPrep, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you’re interested and even if you don’t meet 100% of the listed requirements. We’d be excited to see how you can boast our team with your unique experience.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day we have an opportunity to be challenged and learn. We work hard and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We care about learning so much that we offer employees annual stipend dollars to develop their skills so they can continue to operate everyday with new skills. It’s no wonder we’ve been selected so often on various Best Places to Work lists!
Flexibility:
We’re a remote-first company that empowers our team to work where they thrive. We hire talent from across the U.S., embracing the flexibility and inclusivity that remote work offers. Our interviews, onboarding, and daily collaboration happen virtually, with intentional moments for connection.
While remote work is our foundation, we also believe in the value of in-person collaboration. That’s why we host “Together Weeks” each year at our Chicago office—three days of learning, innovation, and celebration with the entire team. These gatherings help strengthen relationships and fuel creativity while maintaining the flexibility of remote work year-round.
Comp & Benefits:
This role offers flexibility in terms of experience and expertise. Throughout the interview process, we’ll evaluate your background to determine where you align within our compensation range. The salary range for this position is between $90,000 - 105,000 plus commission. Please note this refers to the amount BenchPrep is willing to pay at the time of this posting.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please note, we are unable to accept applications from candidates outside of the US at this time.
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