SeniorFull TimeEN
About TransPerfect Gaming Division
TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation, localization, player support, game testing, cybersecurity, tool development, art design, and community management. Supporting over 1,000 game developers worldwide, we help bring games to global audiences.
We are looking for a Player Support Team Lead to oversee the day-to-day operations of a gaming support team. This role requires strong leadership skills, hands-on experience with support tools, and a genuine passion for gaming.
Lead and manage a team of player support agents
Monitor team performance and ensure high-quality customer service
Handle escalations and resolve complex player issues
Collaborate with internal teams to improve support processes
Track and report on KPIs and service metrics
Provide coaching, feedback, and ongoing training to team members
Proven experience in a Team Lead or supervisory role within customer/player support
Experience with ticketing systems (JIRA or similar platforms)
Familiarity with Microsoft Teams and general productivity tools
Strong English communication skills
Passion for gaming (personal or professional experience in the gaming industry)
Proven experience in a Team Lead or supervisory role within customer/player support
Experience with ticketing systems (JIRA or similar platforms)
Familiarity with Microsoft Teams and general productivity tools
Strong English communication skills
Passion for gaming (personal or professional experience in the gaming industry)
Experience with Help Scout or similar support platforms
Technical knowledge (e.g., ability to read system logs such as DxDiag)
Familiarity with gaming ecosystems and platforms
Paid time off (PTO)
Paid sick leave
Local public holidays
Opportunity to grow within a dynamic gaming support environment
Why Join Us?
Turn your passion for gaming into a career! Work with exciting game titles and be part of a global team dedicated to delivering top-tier player experiences.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
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