Implementation Consultant

Storable is seeking an Implementation Specialist for the Marine Division to join our collaborative and committed team that serves our Marine customers. As an Implementation Consultant- Marine, you will complete smooth and successful onboarding setups for net new clients and resolve case-based inquiries from our customers during peak season. You will be entrusted with crafting and delivering warm, enthusiastic, and customized support experiences for our Marine customers. You are the connection point to help us bridge any knowledge gaps that may arise through our customer base. Through creativity, empathy, and critical thinking skills, you will analyze, investigate, and resolve complex issues. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. You will have experience onboarding customers and resolving complex issues in a SaaS environment. You also have a desire for accurate and quality work. 

What you’ll do every day: 

• Manage the process of onboarding 15+ new clients each month onto our platforms. 
• Import, organize, and merge batches of client data. 
• Be a point of contact for customer inquiries and service requests during the onboarding process. 
• Manage customer expectations. Work within tight deadlines. 
• Troubleshoot and resolve issues for clients via phone and email.
• Advise clients on how to get the most out of our products. 
• Resolve complex questions on time. 
• Resolve product inquiries. 
• Record all data in Salesforce and Rocketlane.

What you need to bring to the table:

• Must be an expert in Microsoft Excel (advanced formulas, VLOOKUP, and/or PowerQuery required).
• Data Analysis experience preferred.
• 3 years of experience working on an implementation team or CSM.
• Must have excellent customer service skills.
• Strong communication skills (written and verbal).
• Ability to problem solve, analyze situations, and provide solutions.
• Highly organized with strong attention to detail.
• Foundational knowledge of math, accounting, and finance concepts.
• Ability to understand and troubleshoot accounting/financial data preferred.
• Ability to analyze a financial ledger and quickly complete calculations based on the information provided.

About Us:

At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. 

At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before.

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Important Notice: To protect yourself from fraudulent activities, please consider the following: 

- Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria.
- No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag.
- Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.

Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com