Client Relationship Associate

Company Description

Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services, stepping in when the stakes are high and accuracy cannot be compromised. What truly distinguishes us is not just our technology, but our people. We do not hire to fill seats; we seek thinkers and builders who question, improve, and take ownership. By placing the right people in the right seats, we create the conditions where excellence follows naturally. Here, ideas are valued, growth is intentional, and roles are platforms for meaningful contribution rather than rigid boxes. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise, principles that guide how we serve our clients and how we show up for one another every day.

We’re looking for a Client Relationship Associate to support compliance operations for an international client. This role is ideal for someone early in their career who is detail-oriented, reliable, and confident communicating with external stakeholders. You’ll gain hands-on exposure to structured operations, client expectations, and global work standards. If you’re the kind of person who notices what others miss, and follows through without being chased, you’ll thrive here.

Job Description

Vendor Coordination & Communication

• Manage vendor portals to track compliance requirements and updates
• Communicate with vendors via email and phone to request and follow up on documentation
• Handle inbound and outbound calls professionally and confidently
• Maintain clear, timely, and professional communication with external stakeholders

Documentation & Compliance Support

• Review vendor submissions for accuracy and completeness
• Track outstanding requirements and follow up consistently
• Maintain organized, up-to-date records across systems
• Flag missing or non-compliant documentation for escalation

Client Support

• Support day-to-day compliance operations in line with client expectations
• Provide timely updates on progress, issues, and outstanding items
• Escalate risks or delays proactively

Qualifications

What We’re Looking For

• Bachelor’s degree in any field
• 0–2 years’ experience in administration, operations, or customer-facing roles
• Strong written and verbal communication skills
• Confidence handling phone and email communication professionally
• High attention to detail and strong organizational ability
• Reliable, consistent, and able to manage repetitive tasks with accuracy

What Will Set You Apart

• Experience working with structured processes or compliance-related tasks
• Exposure to professional email communication with external stakeholders
• Comfort working in a fast-paced, process-driven environment

This role follows EST working hours (3:00 PM – 12:00 AM, Monday to Friday) and requires availability during Kenyan public holidays in alignment with the client schedule.

Additional Information

SALIX DATA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. 

Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. 

We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.