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Service Operations EUC Analyst
Grade: 5.1
Salary: Up to £38,000 plus other Veolia benefits
Hours: 40 hours per week
Location: Hybrid working 2-3 days in our Head office, Cannock, WS11 8JP
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- Competitive salary and 15% bonus
- Access to our company pension scheme
- Discounts on everything from groceries to well-known retailers
- Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
- 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
- Working within DB&T lead on advising Senior members of DB&T on matters relating to EUC devices (laptops, Chrome devices, MACs, tablets, mobiles etc.).
- Be involved with EUC project delivery activities.
- Provide input into and help implement our strategy for EUC device health.
- Automate the common and complex tasking of the team where possible to improve both quality and our security posture.
- Through constant study and learning acquire skills, knowledge and recognisable qualifications in disciplines and technologies relevant to the post.
- To provide insight to other teams and departments.
- To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow).
- As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral.
- Ensure the deployment of Windows, Chrome devices, MAC OS patching for EUC devices.
- Deliver application patching with programmes of work that maintains version currency. This includes Chrome device extensions and applications.
- Ensure the implementation and adoption of the necessary controls to maintain the health of our assets.
- In a continuing programme of work remediate identified security vulnerabilities within the estate and address elements related to CyberEssentials and other certifications, audit and security requirements.
- For identified vulnerabilities determine activities that will prevent recurrence.
- Build and maintain the base build images for Windows based devices including those required for application and desktop streaming platforms (e.g. Appstream and Workspaces).
- Manage and control the deployment of the base images to all parties involved in the management of our assets.
- Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action as may be required.
- Working alongside the Asset Management team maintain our asset inventory for EUC devices.
- Chromebook / Chrome device administration including applications and extensions..
- Microsoft Active Directory management, GPOs and asset removal.
- Work with the Asset Management team to advise on obsolescence.
What we're looking for:
Essential:
- Scripting / knowledge (PowerShell/Python/JSON/YAML or similar).
- Group policy administration.
- Microsoft Active Directory management (e.g. OU’s, GPOs).
- Experience of working with in-house and third party technical teams to ensure appropriate solutions are identified and implemented.
- Good customer facing skills.
- Good diagnostic skills.
- Proven experience of continuous service improvement.
- Ability to work under pressure and to agreed timescales. Able to prioritise workload.
- Experience working across multiple technologies and platforms.
- Involvement in audits and certifications.
- Experience with Windows 11 and Office 365
Desirable:
- Google Administration.
- Practical experience of translating complex technical issues to non-technical staff within businesses and experience of participation in multidisciplinary forums.
- Google user administration and management.
- Full driving licence.
- Knowledge of DesktopCentral.
- Knowledge of ServiceNow.
What’s next?
Apply today, so we can make a difference for generations to come.
We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.
We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.
We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
