Billing Specialist

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity

As a Billing Specialist at TPG Telecom, you’ll play a critical role in shaping how we design, configure and deliver our billing and charging solutions across mobile, fixed and wholesale services. Working closely with product, technology, networks and operations, you’ll support major transformation initiatives, pricing changes and platform upgrades—helping to minimise revenue leakage, meet regulatory requirements and deliver a seamless customer experience in a fast‑moving telco environment.

Responsibilities

• Act as the business configuration billing specialist for billing, charging and rating requirements for Retail and Wholesale customers across Core Networks, Mediation, Wholesale, Interconnect and Roaming.
• Engage, communicate, and support Networks, IT, wholesale, interconnect, and roaming initiatives with defining rating requirements and impacts.
• Perform business configuration, suspense management, and operational support functions as defined by Billing Strategy & Design Manager. 
• Provide input into and review business, detailed functional specifications and non-functional requirements. 
• Provide escalation support and subject matter expertise for incidents and PIR outcomes, including service management and broader billing teams.
• Review, support and approve test strategies (as delegated), scope definition, results and defect triage.

What you’ll bring

• Degree qualified in IT or Telecom Engineering highly desirable.
•  5+ years demonstrated experience in Retail, Wholesale, Mediation and Intercarrier Rating and Billing platforms used in the telecommunication sector.
• Demonstrated knowledge of Circuit Switch, Packet Switch, 4G, 5G Standalone and IP Multimedia core network and switching elements.
• Demonstrated knowledge of Mediation and Roaming systems.
• Thorough understanding of charging flows from event creation to mediation, rating, billing, invoicing and intercarrier billing dispute management.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

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