Ready to take the next step in your IT career?
At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on experience with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Melbourne team full-time. Based in South Melbourne.
In this role, you’ll:
- Provide proactive and reactive IT support across diverse client environments
- Maintain system continuity through monitoring, troubleshooting, and maintenance
- Communicate clearly with clients, giving them confidence and visibility at every stage
- Accurately manage tickets, time, and documentation
- Collaborate with account managers and other teams to deliver seamless service
- Mentor and support junior team members
- Gain exposure to leading technologies, expanding your technical skills daily
About You
You’ll thrive in this role if you:
- Bring 3 - 5 years’ experience in a technical role within an MSP environment
- Have strong customer service skills and enjoy client interaction
- Are proactive, detail-oriented, and a natural problem solver
Have medium to high-level experience with:
- Windows Servers, networking (inc. firewalls), Office 365, backups
- Hypervisor technologies (VMware/Hyper-V)
And some experience with:
- Azure, IP Telephony, PowerShell, MDM, endpoint management, cybersecurity solutions
What We Offer
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Competitive salary: we recognise your expertise
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Supportive, down-to-earth culture: collaboration and respect are at the core of our team
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Birthday leave: celebrate your day, on us
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Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
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Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
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Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
