SeniorFull TimeEN
We are looking for a Country Field Service Manager who will lead our field service operations across Turkey with a strong commercial acumen, combining technical excellence with customer satisfaction and sales growth.
This role goes beyond managing field teams. The Service Manager will transform the field service department into a key driver of our sales strategy and a direct revenue-generating function, ensuring that operational performance actively supports business growth and customer satisfaction.
Our aim is to transform service operations into a profitable and sustainable business model; manage technical service, spare parts, and maintenance contract processes with a strong commercial mindset; ensure operational excellence while increasing customer satisfaction.
This role aims to reposition the service department to a strategic profit and growth driver business.
Key Responsibilities
Commercial & Financial Management
Take full responsibility for the P&L management of the service department
Optimize service profitability and margin structure
Develop the spare parts pricing strategy and conduct inventory profitability analyses
Grow the Annual Maintenance Contract (AMC) portfolio and increase contract renewal rates
Keep warranty costs under control
Service Operations Management
Lead and manage the nationwide technical service organization across Turkey
Develop the regional service structure and establish/strengthen the authorized service network
Monitor and improve key performance indicators such as SLA compliance, First Time Fix Rate, and MTTR
Ensure field team productivity and performance management
Improve service planning and route optimization processes
Team & Organizational Management
Manage recruitment, training, and development processes of technical teams
Establish a performance-based evaluation and KPI system
Build a high-performance technical team structure
Strategically optimize the authorized service network
Develop technical and commercial competencies in parallel
Establish a strong field leadership team
Customer Management
Conduct regular visits to critical and strategic customers
Effectively manage complaint handling and escalation processes
Develop long-term service strategies for key customers
Requirements
Preferably holds a degree in Engineering
over 7 years of experience in industrial machinery or similar equipment sectors and minimum 5 years of field service team management experience
Proven leadership experience in service operations
Experience managing P&L and making commercial decisions
Established a KPI-driven performance culture
Proficient in ERP and service management systems
Experience managing nationwide operations across Turkey
Fluent in English
Why This Role?
This position goes beyond a traditional technical management role; it represents a business unit leadership opportunity at the very heart of the company’s growth strategy.
Within the dynamic landscape of the industrial cleaning market, it offers the opportunity to transform operational strength into commercial success.
Let’s create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change for a cleaner future?
About Nilfisk
Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are listed on Nasdaq Copenhagen and a proud member of the United Nations Global Compact.
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
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