EntryFull TimeEN
About the role – Permanent, full-time
As part of the Monitoring and Alert Management team, you’ll gain exposure to the wide variety of work that comes into the broader GFM team. You’ll be responsible for triaging workflow and acting as the first line of defence by reviewing alerts for potential suspicious activity on customer accounts. This position offers valuable experience in identifying risky activity, supporting investigations, and contributing to the protection of our customers.
Key responsibilities include:
About you:
As an advocate for our members, you will support them and protect them from falling victim to scams and fraud, so empathy, respect and at times, the ability to have a tough conversation, will be crucial in this role. You will also need to thrive in a fast-paced setting, hold excellent time management skills and be able to prioritise your workload daily in this diverse role.
The successful candidate will demonstrate the following:
Location:
This position can be based in Adelaide or Brisbane or Toowoomba.
Hours of work
This role requires availability for rotating shifts across a 24/7 roster, including nights, weekends and public holidays.
Why you’ll love working with us:
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.
You’ll have access to financial and lifestyle benefits to support your success and individuality:
A bit about People First Bank:
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now:
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Friday, 8th May 2026.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
