$36,000 – $36,000EntryFull Time
Summary/Objective
About TanglewoodJob Description
About the Role
If you have a love of music, the Berkshires and people then we have a wonderful opportunity to work on our Patron Services team. You will be responsible for answering questions, assisting customers, and providing information regarding all details of Tanglewood both on the phone and in-person.
Responsibilities
Be part of a team that delivers exceptional service in order to ensure a memorable patron experience.
Manage the Lost and Found, disseminating information, and providing general customer service in person and over the phone.
Assists guests with accessing Mobile Tickets.
Collaborate with other departments to ensure service excellence.
Required Education and Experience
Knowledge of all the amenities of Tanglewood's grounds and programs; includes all events, rehearsals, talks, tours, etc.
Proficient in computer use, including Microsoft Office, with the ability to read, understand, and respond to patron emails in a professional, customer-service–focused manner to provide accurate and helpful information.
Ability to assist guests with accessing Mobile Tickets.
Knowledge of music is extremely helpful.
Foreign languages are a plus.
Required to attend customer service training and orientation meetings.
Pay Rate Range: $18.00 - $18.75
The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
