Technical Support Officer

Role: Technical Support Officer

Department: Crime Services

Location: Carbrook, Sheffield

Salary: £32,613 - £37,020

Hours: 37     

Contract Type: Permanent

In this role you will provide technical support and advice to South Yorkshire Police in relation to overt and covert use of technical surveillance equipment.

Key responsibilities:

• To participate in technical response to policing operations providing 24-hour standby service to deploy technical equipment to meet the needs of the organisation.
• Install surveillance equipment in support of policing operations, ensuring Health & Safety standards and manufacturer’s warranties are complied with ensuing equipment is used safely and repair costs are minimised, and records maintained.
• Install and maintain temporary alarms for personal/ intruder protection, and permanent alarms to police buildings along with associated receiving equipment.
• Maintain service and repair technical equipment used in the TSU.  Design and manufacture technical equipment for use within policing operations and assist in ensuring that component and stock levels are maintained to meet the requirements of the unit.
• Undertake project work and feasibility studies as directed by the unit manager, including the preparation of equipment specifications, give advice and guidance to other members of the force to ensure that equipment and resources identified are suitable for the required purpose.
• Contribute to the preparation, issue, and maintenance of records of equipment held by the force, give instruction in its use, ensuring all equipment issued is authorised, and complies with good practice and force/national procedures.
• Required to work outside normal hours and work at short notice 
• Contribute to the development of an effective and advanced technical service through liaison with colleagues in the force, external agencies and units including manufacturers, suppliers.
• Provide advice on the purchase of equipment.
• Deal with enquiries to the unit from both external organisations and the force, ensuring that confidential information is not disclosed and that a high level of service is maintained and to provide evidence at court.

Skills and experience:

• A minimum of ONC (or equivalent) qualification in electronics or IT.
• Extensive workplace experience in an audio/visual processing or telecommunications/IT capacity.
• Knowledge and ability to operate computerised systems.  Installation and maintenance of technical equipment.
• Holder of current and full UK driving license. Must be able to pass a police force driving test in a police vehicle.
• Preparation of detailed technical reports and documentation and participate in technical presentations.
• A working knowledge of Health and Safety issues.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role, skills and experience for this role, please click here to view the role profile.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid. 

This role has been evaluated as a hybrid role. 

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home. 

Contact details:

For further information about the role, please contact: William Fox by email bill.fox@southyorkshire.police.uk

Closing Date: 17th May 2026

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours. 

Documents to Review: 

For the Police Staff Recruitment Vetting Handbook - Please Click here

For Application Guidance and Tips - Please Click Here

For the FIT Values of South Yorkshire Police - Please Click Here

View our recruitment video:

https://youtu.be/2dGn5qti7_c