Schedule
Monday - Thursday 9:00 AM - 7:30 PM
Full-time 40 hours/week
No weekends/holidays
General Summary
Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.
Duties and Responsibilities
Essential Functions:
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Greets and registers patients in accordance with established policies and procedures.
- Schedules patient appointments within established parameters.
- Performs various duties for effective check-in and check-out of patients.
- Prepares schedules and encounter forms for daily visits.
- Handles walk in patients in the appropriate manner.
- Ensures that Race, Ethnicity and Language is documented as appropriate.
- Processes patient charge and collects copays and deductibles.
- Performs various tasks related to end of day batch control, cash drawer etc.
- Enters and/or retrieves data from established computer files.
- Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
- Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
- Researches billing questions and problems for patients with centralized billing service.
- Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
- Complies with all HIPAA rules and regulations.
- Processes mail including scanning and tasking if applicable.
Common Expectations:
- Maintains established policies and procedures, objectives, quality assessment and safety standards.
- Complies with missed appointment policy (Admin 104).
- Supports Quality initiatives as determined by individual clinic site.
- Completes required education and competencies in a timely manner.
- Processes mail including scanning and tasking if applicable.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
- Establishes and maintains files and records on an ongoing basis.
Qualifications
Minimum Education:
- Certificate Program Professional Medical, Administrative or Business School Required or
- High School Diploma or GED With 12 or more months of customer service experience Required
Work Experience:
- Less than 1 year Relevant experience Required
Courses and Training:
- Medical terminology within 180 days Preferred
Knowledge, Skills, and Abilities:
- Excellent interpersonal/communications skills.
- Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
- Computer skills to include typing.
Benefits Offered:
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
