The ROLE
As one of Australia’s most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destination for you to thrive.
As the Support Manager, you will be empowered to deliver a seamless experience to both our internal and external customers across our stores. This role is accountable for the operational running of the store including; inventory management, facilities, cash management, risk management, sustainability and work health and safety. This role plays a key part in the overall performance of the store and through exceptional communication and organisational skills and an engaging leadership style, brings collaboration between our support functions and store teams to drive exceptional performance and profitable and efficient outcomes.
What YOUR DAY LOOKS LIKE
- You will manage and engage our logistics and store support functions to ensure a seamless experience for our customers.
- You will ensure stock is floor ready within the applied inbound and outbound inventory processes and required service level agreement (SLA).
- You will manage stocktake in line with policy, procedure and timelines allocated.
- You will ensure all tasks relating to shrinkage is accurately completed not limited to processing adjustment, stock counts, and investigations.
- You will oversee cash management processing in line with policy and procedure ensuring the balance sheet is accurate.
- You will monitor expenses in line with forecast and budget.
- You will efficiently manage salaries, scheduling, and rostering through proficient planning, forecasting, and budgeting.
- You will complete tasks associated with risk management and overseeing all aspects of the stock loss management policy.
- You will oversee the sales team member Sales Incentive Scheme (FSIS) ensuring related tasks are accurately completed by the Sales Manager for reporting and budgeting purposes.
- You will coach and develop team members in the 'support' team to build individual capability and achieve desired results.
- You will organise and facilitate the company onboarding process for new team members to set them up for success.
- You will initiate the recruitment process when vacancies arise as well as coordinate internal transfers in line with procedure.
- You will promote WHS and well-being amongst teams whilst instilling a safe environment for all stakeholders.
- You will support the store team in coordinating requirements for store events as well as managing the store refurbishment process.
- You will coordinate and ensure information required for audits are readily available and opportunities are presented for improvement.
What YOU’LL NEED TO THRIVE
- Significant demonstrated experience managing a large-format retail environment, with a customer service-focused approach.
- Exceptional people management skills, with a focus on coaching and inspiring your teams.
- Proven financial skills and experience in a similar position.
- Exceptional communication skills, both written and spoken, with the ability to influence and partner with key stakeholders across the organisation to achieve business outcomes.
- A customer-comes-first attitude, holding a professional stance and emotional intelligence.
- Highly numerate with a strong commercial nous.
- The ability to be an effective change agent supporting business initiatives.
- Demonstrated ability to manage complex, time-dependent deliverables and work within a fast-paced environment whilst balancing competing interests.
- Excellent communication skills, both written and spoken, with the ability to engage with a range of key stakeholders, both internal and external.
- Strong retail acumen.
Why WORK FOR US?
- A competitive remuneration package, including an annual bonus incentive.
- Generous employee discounts across David Jones brands.
- An additional day of leave for your birthday.
- A supportive, flexible and engaging environment that will support personal/professional development.
- Opportunities to support community partnerships across our Corporate Social Responsibility program.
- Be a member of a company committed to sustainable practices.
- Ongoing training and development to pursue individual ambitions.
- We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones here.
About US
Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
