First Nations Traineeship Program (IT Service Desk)

THE TRAINEESHIP PROGRAM

Our traineeship program, generally completed over a 12-month period, is an education pathway open to Aboriginal and Torres Strait Islander peoples that combines formal learning with on-the-job training to provide relevant and valuable industry skills alongside a qualification.

There are 3 parts to the traineeship program: 

1. Work Experience

You will be a key member of our Kinetic IT team directly supporting our customers.

1. Formal Learning

You will be supported in completing a Certificate III in Information Technology or Business through weekly instructor-led sessions with our training provider, and given opportunities to put into practice what you are learning.

1. Mentor Support

You will have access to mentor support through a specialist Indigenous mentorship provider. You will have monthly catch ups to check in and see how you are going with the role and your learning journey.

THE WORK EXPERIENCE

Service Desk Technician

As a Service Desk Technician, you’ll be the first point of contact for users needing technical support, helping resolve common IT issues like password resets, system access, and basic troubleshooting. You'll provide professional, customer-focused service over phone, email, or chat, logging and escalating tickets as needed while following structured processes. It’s a great fit for someone who enjoys solving problems, working with people, and wants to build real-world experience in IT.

What You’ll Bring to the Table

• A can-do attitude
• Willingness to learn
• Strong work ethic
• Good communication skills
• Team player mindset
• Attention to detail
• Customer-focused approach

ELIGIBILITY

This identified traineeship is open to Aboriginal and Torres Strait Islander peoples in VIC.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer. See our Reconciliation Action Plan here.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au. You can learn more about our culture and crew online at kineticit.com.au.

 

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