Description
HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.
As a Customer Coordinator, you will play a critical role at the intersection of customers, sales teams, and global product divisions. Acting as a central coordination point, you will provide both technical and commercial support for assigned product lines, ensuring accurate communication, responsive customer service, and seamless collaboration across internal and external stakeholders. This is an excellent opportunity for a technically inclined, customer-focused professional who enjoys working in a manufacturing environment and collaborating with international teams to support sales growth, product line execution, and continuous improvement.
Key skills and attributes include:
Customer & Sales Coordination
- Serve as a primary liaison between customers, Regional Sales Managers, distributors, and internal product divisions.
- Ensure timely, accurate communication to resolve customer needs and support sales initiatives.
- Respond promptly to customer inquiries related to product selection, availability, pricing, and order status.
- Build and maintain strong working relationships with customers, distributors, and internal teams.
Technical Product Support
- Develop and maintain in-depth knowledge of assigned product lines, applications, and technical specifications.
- Provide internal and external technical support related to product selection, applications, and troubleshooting.
- Assist with technical documentation, application guidance, and product selection support.
- Coordinate with German product divisions and international partners regarding product updates, development activities, and technical issues.
Pricing & Quotation Support
- Prepare and manage customer quotations in close coordination with sales and internal product teams.
- Maintain product pricing structures, price lists, and supporting documentation.
- Conduct pricing and technical analysis to support sales effectiveness and product management decisions.
Training & Communication
- Support the development and delivery of product and application training for internal teams, distributors, and customers.
- Communicate product updates, changes, and enhancements to Regional Sales Managers and distributors.
- Assist in maintaining product documentation, marketing materials, and technical resources.
Systems, Reporting & Data Management
- Utilize SAP to generate reports related to product sales, pricing, and operational performance.
- Maintain accurate customer, product, and pricing records within company systems.
- Support data analysis and internal reporting for assigned product lines.
Continuous Improvement
- Participate in continuous improvement initiatives focused on enhancing customer experience and internal coordination.
- Identify opportunities to improve workflows between customers, sales teams, and internal divisions.
Additional Responsibilities
- Perform other duties as assigned in support of sales operations and product line management.
Travel
- Approximately 10%–20% travel for customer visits, training, and coordination with internal and international divisions.
Computer & Systems Skills - proficiency or working knowledge of:
- SAP or Oracle ERP systems
- SQL or database tools
- Project management tools
Mathematical Skills
- Ability to calculate pricing, discounts, commissions, percentages, and proportions.
- Ability to apply basic algebra and geometry concepts to support technical or product-related analysis.
Personal Attributes
- Self-motivated, proactive, and results-oriented.
- Highly organized with strong coordination and prioritization skills.
- Comfortable managing multiple priorities in a collaborative, cross-functional environment.
Requirements
To be considered for the Customer Coordinator role, you must have the following minimum qualifications:
Education & Experience
- Minimum of an Associate’s Degree in Mechanical Engineering or a related technical field preferred.
- Experience in technical sales support, customer coordination, or product support is strongly preferred.
- Prior exposure to industrial products or manufacturing environments is a plus.
Communication
- Ability to clearly communicate technical and business information, verbally and in writing.
- Comfortable presenting information and responding to questions from customers, managers, and internal stakeholders.
Customer Service Orientation
- Demonstrates professionalism, responsiveness, and accountability in addressing customer needs.
- Builds trust-based relationships with customers, distributors, and sales teams.
Analytical & Problem-Solving Skills
- Ability to evaluate technical and commercial data, identify issues, and develop practical solutions.
- Applies logical reasoning to complex, multi-variable scenarios.
Technical & Business Acumen
- Ability to read and interpret technical documentation, business reports, and professional publications.
- Capable of preparing business correspondence, reports, and procedural documentation.
- Effectively interprets written, diagrammatic, and schedule-based information.
The salary range for this position is between $65,000 to $75,000. HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.
Click the “apply” button to be considered for this opening!
HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
