Operations Agent Ocean

Introduction

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

Overview

Are you passionate about international logistics and ready to make waves in ocean freight operations? At AIT Worldwide Logistics, we’re looking for a detail-oriented and customer-focused Operations Agent – Ocean to join our growing team in Rotterdam. If you thrive in a fast-paced environment and enjoy coordinating global shipments, this is your opportunity to grow with a world-class logistics provider.

Responsibilities

• Coordinate day-to-day import and export ocean freight shipments in and out of the Netherlands
• Communicate with customers, carriers, ports, and internal teams to ensure timely loading, departures, and arrivals
• Prepare accurate and profitable shipment quotations based on customer requirements
• Ensure all documentation, certificates, and regulatory requirements are in place for each shipment
• Track shipments, manage exceptions, and proactively resolve delays or issues
• Handle data entry, billing, and compliance for all international ocean operations
• Collaborate with sales and customer service teams to maintain high customer satisfaction
• Ensure adherence to customer SOPs, AIT KPIs, and regulatory standards
• Coordinate with international partners and cartage agents for delivery and recovery
• Support Dangerous Goods shipments in compliance with applicable laws (if applicable)
• Contribute to a safe and secure work environment by reporting risks and suggesting improvements

Qualifications

• High School Diploma or equivalent
• Experience in international freight forwarding (ocean freight preferred)
• Strong problem-solving and organizational skills
• Ability to work both independently and collaboratively in a high-volume environment
• Fluent in English (spoken and written); additional European languages are a plus
• Proficient in Microsoft Office (Excel, Outlook, Word); CargoWise experience is a plus
• Familiarity with ITAR, TSA, or Dangerous Goods regulations is an advantage
• Customer-focused mindset with excellent communication skills
• Quick learner, adaptable, and detail-oriented

What AIT Can Offer You

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event. 

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.