Senior Engagement Manager

Job Description:

About Merkle
Merkle is a global leader in digital transformation, specializing in Salesforce solutions. As part of the Merkle network, we support clients in driving exceptional customer experiences through scalable Salesforce implementations. With a forward-thinking, collaborative culture, we empower our team members to lead innovation in Salesforce-driven digital solutions.

Role Overview
Merkle is seeking a motivated and enthusiastic Senior Engagement Manager to join our growing team in Dublin. This role is ideal for someone who is passionate about Salesforce and excited to lead medium to large-scale Salesforce implementations. As a Senior Engagement Manager, you will be responsible for managing end-to-end enterprise-level projects, fostering client relationships and ensuring that solutions are successfully implemented. You will also take ownership of project documentation, testing and ensure that internal and client expectations are consistently exceeded.

Main Responsibilities

• Manage Enterprise-Level Salesforce Implementations: Oversee end-to-end management of complex Salesforce implementations from initiation to go-live and post-deployment support.
• Client Relationship Management: Own and manage the relationship with client project managers, ensuring clear communication and alignment of objectives.
• Project Documentation: Take full responsibility for documenting requirements, process flows, user guides, training materials and prototyping Salesforce solutions.
• Project Planning: Create and own detailed project plans, including risk and issue logs, dependency lists and timelines to ensure successful project delivery.
• Ticket Management: Create clear and detailed tickets and user stories for developers and configurators working on the Salesforce platform. Track the resolution of tickets and user stories to ensure smooth project progression.
• Testing and Bug Triage: Manage the testing process for Salesforce solutions, provide input to test scripts and coordinate the triage of bugs identified during testing.
• Salesforce Knowledge: Regularly train on the Salesforce platform to ensure your knowledge remains at the forefront of new features, updates and best practices.
• Internal Project Management Tools: Maintain and update project information within Merkle’s internal project management tools, ensuring accuracy and transparency.
• Salesforce Certification: Commit to acquiring at least one Salesforce certification within the first 6 months of employment.
• Regular Reporting: Provide regular updates on project progress to the management team, highlighting key achievements, challenges and next steps.
• Change Management: Oversee the management of change throughout the project delivery, ensuring smooth transitions and stakeholder buy-in.
• Project Handover: Manage the formal handover of completed projects to customers and/or support teams.
• Team Management: Line manage more junior resources within the Engagement Manager team, providing mentorship, guidance and professional development.
• Internal Process Improvement: Lead internal initiatives to improve Merkle’s Salesforce implementation methodology and delivery process.

Experience and Education

• Minimum of 5 years’ experience in managing IT projects, with a focus on Salesforce or CRM implementations.
• Extensive experience in various project and program management methodologies (e.g., Agile, Waterfall) in a range of business environments.
• Demonstrated technical understanding of Salesforce platforms and ecosystem, with the ability to translate business requirements into technical solutions.
• Experience working with Agile software development methodologies, such as SCRUM.
• A formal project management qualification or training (e.g., PMP, PRINCE2) is beneficial.
• Strong understanding of the Software Development Lifecycle (SDLC) and its application in project management.

Key Skills

• Exceptional client-facing communication and interpersonal skills.
• Proven ability to manage complex, multi-faceted projects and lead cross-functional teams.
• Strong organisational and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Ability to quickly adapt to new tools and technologies, particularly within the Salesforce ecosystem.

Inclusion and Diversity 

 

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. 

 

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. 

 

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience. 

 

About Dentsu 

 

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

 

This job description is a summary of the essential functions of the job, not an exhaustive or comprehensive list of all job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description. Other duties, as assigned by the supervisor, might be part of the job.   

#LI-Hybrid #LI-Merkle

Location:

Dublin

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent