Talent Services L&D_Senior Associate_OCEANIA _All EY Learning Coordinator 1

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Position Description
Position    All EY Learning Coordinator
Role Type    Permanent
Rank    Senior Associate
Division    Core Business Services
Office    Virtual Talent Hub
Team    Learning & Development
Reports to    All EY Learning Leader 
Date issued    February 2026

Overall Position Purpose
The purpose of this role is to support the Oceania Learning & Development Team through the effective coordination and delivery of All EY Learning programs, projects, and initiatives within a fast paced environment. 

The role plays a critical part in ensuring learning initiatives are well organised, responsive to business needs, and executed to a high standard across the organisation, with a strong focus on attention to detail, initiative, and solutions focused thinking.

You will manage a large and diverse learning portfolio independently, with support from the All EY and Clients & Industries (C&I) Learning Managers, spanning All EY offerings and C&I projects. The role contributes to the end to end coordination, deployment, reporting, and ongoing support of All EY Learning programs, including creating and maintaining learning resources, reports, documentation, and processes. This includes responding to stakeholder requests, supporting program deployment activities, identifying better applications, ways of working, and continuously improving documents, processes, and tools.

The role requires curiosity and a proactive mindset, with the ability to think outside the box, make practical suggestions, and take initiative to improve learning deployment and operational effectiveness. You will work confidently with data, demonstrating advanced capability in Excel, PowerPoint, Outlook, a strong understanding of SuccessFactors. An intermediate understanding of Power BI, with a genuine interest and passion for developing capability in this space is desirable. 

You will liaise closely with members of the All EY Learning Team and a broad range of stakeholders, including senior leadership, Learning & Development, and wider Talent teams. The role requires confidence in stakeholder communications, the ability to respond clearly and professionally, and the capability to manage expectations while delivering high quality outcomes. Through strong coordination, attention to detail, and solutions focused delivery, this role supports the successful deployment of learning solutions aligned to business priorities and capability needs.
 
Major Responsibilities and Duties
•    •Support All EY Learning projects, programs, and initiatives through effective coordination, logistics, and delivery across multiple concurrent programs. 
•    •Support the deployment and coordination of All EY Learning programs, including participant management, facilitation management, system updates, and reporting. 
•    •Create, maintain, format, and improve learning and project resources, documentation, trackers, and reports. 
•    •Track, manage, and communicate project milestones, timelines, risks, and gaps. 
•    •Liaise with stakeholders, supporting updates, follow ups, and responding to enquiries. 
•    •Manage participant and project enquiries received via shared mailboxes and other channels. 
•    •Attend and contribute to project meetings regularly. 
•    •Collate, maintain, and report on program data, ensuring data integrity and insights. 
•    •Maintain learning management systems and project trackers. 
•    •Support portfolio prioritisation and capacity tracking across a large learning portfolio in a fast paced environment. 
•    Identify opportunities to streamline processes, documentation, and ways of working to improve overall deployment efficiency. 
•    •Provide coordination and support to Learning Managers to enable effective delivery. 
•    •Support use of tools including Excel, PowerPoint, Outlook, SuccessFactors, and Power BI. 

Objectives and Measures
The key performance measures include:
•    Delivery of learning programs to agreed objectives, timelines, and quality standards
•    Learner engagement, completion, satisfaction and knowledge retention outcomes
•    Quality and accessibility of learning programs and participant experience
•    Stakeholder satisfaction with coordination, communication and responsiveness
•    Accuracy, integrity, and timeliness of learning data, reporting and insights
•    Effectiveness of program deployment, logistics and learning system management
•    Consistent application of processes, governance and attention to detail
•    Identification and implementation of improvements to processes and ways of working
•    Effective prioritisation and management of workload across a large learning portfolio
•    Accuracy and timeliness of inputs supporting deployment and administrative processes

Day to Day Challenges
•    Manage competing demands while ensuring program and project timelines remain on track.
•    Agility to adapt to changing priorities, many stakeholders, and last‑minute requests.
•    Confidence working in a fast‑paced environment with shifting requirements.
•    Strong organisational skills to balance workload, deadlines, and stakeholder expectations.

 
Qualifications, Knowledge and Experience
•    Collaborative team player with an enthusiastic, can‑do approach.
•    Strong project management, coordination and time management skills, with ability to manage competing priorities and timelines.
•    Experience supporting programs in a fast‑paced, stakeholder‑driven environment.
•    Advanced Microsoft skills, including Excel, PowerPoint and Outlook.
•    Large understanding of data and reporting tools with interest in developing capability.
•    Maintain systems, trackers, and documentation with strong attention to detail.
•    Proactive, solutions‑focused approach with strong organisational skills and initiative.
•    Ability to identify and escalate risks, issues, and improvement opportunities appropriately.
•    Strong written and verbal communication skills, with confidence engaging and following up with stakeholders.
•    Proven ability to build and positively influence stakeholder relationships.
•    Experience delivering work in line with timelines, and governance requirements.
•    Flexible, adaptable, and comfortable responding to changing priorities and last‑minute requests.
•    Understanding of adult learning principles and organisational development practices.
•    Relevant administrative, coordination, or customer/client service experience supporting complex portfolios.

Expectations
The following EY firm wide role and expectations information apply to this role:
•    LEAD CBS Global Rank Expectations at Senior Associate rank. 

 

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