Your Team Responsibilities
The Client Service Associate provides product support to clients and prospects. Through hands-on training and exposure to MSCI’s Private Assets solutions, this individual will gain valuable product and investment knowledge, while building client relationship skills. This role focuses on the Private i product, which is the MSCI Private Assets investment analytics platform that gives you the clear facts to manage private investments and their liquidity with confidence. The plaform unifies and enriches vast private asset datasets in one centralized place, efficiently delivering the information you need. Clearly see how individual funds or all funds are performing, determine risk across sectors or regions and benchmark your portfolio performance against one of the largest collections of private capital data avaliable
Your Key Responsibilities
- Acquire a thorough understanding of the Private i platform, as well as the rest of the MSCI Private Assets product suite, and how our products fit into client organizations and their processes
- Serve as an advocate for MSCI to the client, as well as an advocate for the client within MSCI
- Provide first-tier product support, addressing product-related inquiries from clients
- Participate in developing client relationships through proactive follow up on issues raised by clients
- Contribute value-added insights and solutions to both internal teams and external clients, enhancing overall service quality and client experience.
- Support senior team members in client calls and lead platform training sessions
- Coordinate with teams internally to help shape the product roadmap, validate platform behavior, and on other projects as needed
Your skills and experience that will help you excel
- A self-starter and highly motivated, ability to work individually and within a team.
- Bachelor degree in Finance, Economics or similar field
- 4-6 years’ experience in Financial Services.
- Excellent English communication and written skills.
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
- Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
- Portfolio analysis, performance measurement, or domain expertise in investment analytics a plus
- Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
- Ability to develop value-added contributions to both internal and external clients.
- Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
- Deep understanding of international financial institutions and global financial markets.
- Progress towards CFA, CAIA, CIPM, or FRM a plus
About MSCI
What we offer you
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.
At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.
MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
Note on recruitment scams
We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on careers.msci.com
