Location: India (Hybrid; 3 days a week in office)
Reports to: Revenue Operations Manager
Position Overview
We are looking for a proactive and detail-oriented Salesforce Administrator based in Gurugram (hybrid working model) to support our commercial operations team.
This role involves CRM administration, Salesforce configuration, data management, reporting, and user support, ensuring the system is reliable, accurate, and easy to use for sales teams.
The successful candidate will be responsible for managing CRM data, maintaining data quality, building reports and dashboards, and supporting internal users, while working closely with Revenue Operations and cross-functional teams.
This is a hands-on role ideal for an early-career professional looking to develop experience in Salesforce, CRM systems, data analysis, reporting, and business operations support in a fast-paced environment.
Responsibilities
Salesforce Administration & System Ownership
- Support day-to-day administration of Salesforce as the core CRM platform
- Configure fields, page layouts, workflows, validation rules, and basic automations
- Manage user access, roles, and permissions
- Implement changes and enhancements as defined by RevOps and the Salesforce Architect
- Troubleshoot system issues and support users to ensure smooth operation
Data Quality & Maintenance
- Support data hygiene processes including de-duplication, standardisation, and updates
- Assist with data uploads and ongoing maintenance
- Ensure required fields and basic validation rules are functioning correctly
- Help maintain Salesforce as a reliable source of pipeline and customer data
Reporting & Support
- Build and maintain standard Salesforce reports and dashboards
- Support sales and commercial teams with reporting needs
- Ensure reports are accurate and aligned to defined business metrics
User Support & Enablement
- Provide first-line support to Salesforce users
- Assist with onboarding, basic training, and documentation
- Promote consistent system usage and best practices
- Act as a point of contact for user queries and feedback
Continuous Improvement
- Identify opportunities to improve usability and efficiency
- Support rollout of new features and enhancements
- Contribute to ongoing improvements in system adoption and effectiveness
Education & Experience
- Bachelor’s degree or equivalent experience
- 0–2 years experience in Salesforce, CRM systems, or similar role
- Salesforce Administrator certification (or willingness to obtain)
- Strong attention to detail and interest in systems and data
- Basic understanding of reporting and data structures
- Comfortable working in a fast-paced, cross-functional environment
Core Competencies
- Detail-Oriented: High focus on accuracy and data quality
- Systems Aptitude: Comfortable learning and working within CRM systems
- Problem Solver: Able to troubleshoot issues and find practical solutions
- User-Focused: Responsive and helpful in supporting internal users
- Organised: Able to manage multiple tasks and priorities effectively
- Collaborative: Works well with RevOps, Sales, Finance, and Tech teams
Success Measures (First 12 Months)
- Salesforce is well-maintained, reliable, and easy to use for sales teams
- High data quality supported through consistent hygiene processes
- Timely delivery of system updates and enhancements
- Positive user experience and strong responsiveness to support requests
- Accurate and consistent reporting supporting commercial teams
About Us
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,400 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.
CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients. CIBTvisas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner.
