CloudOps Administrator - N.A. Service Delivery Group

Company Description

Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming.

Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching.

Job Description

Internal Job Title: Cloud Ops Administrator

Job Type: Permanent, Full-time

Job Location: Ottawa, ON

Work Model: Hybrid

Job Status: Existing Vacancy

Position Summary

As a Cloud Ops Administrator you will be responsible for configuring, monitoring, and managing the cloud instances of CBN solutions for our North American customers. In this position you will manage and provide ongoing support to ensure they remain highly available, reliable, and secure.

Core Responsibilities

• Cloud Administration
  • Install, configure, and maintain services, instance nodes, networks, and other IT infrastructure components.
  • Design, maintain, and improve infrastructure‑as‑code and automation pipelines to reduce manual operations and improve reliability and repeatability.
• Performance Monitoring and Tuning
  • Monitor system and database instances performance, identify issues, and optimize performance.
• Security Management
  • Implement and manage security measures to protect systems and databases instances from unauthorized access and threats.
• Backup and Recovery
  • Develop and implement backup and recovery plans to ensure services and instances are ready and available 24/7 and on demand.
• Troubleshooting and Support
  • Provide technical support for systems and instances in test and production environments.
• Documentation
  • Create and maintain comprehensive documentation for system and database configurations, changes, processes, and procedures.
• Various Other Duties and Responsibilities

Qualifications

Minimum Qualifications

• Legally eligible to work in Canada.
• Fluent in English (speak, read, write).
• Able to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance
• Bachelor's degree in computer science (or related field) or equivalent additional relevant experience
• Knowledge of system administration, cloud computing (Azure), security best practices
• Technical knowledge of:
  • O/S: Linux, Windows Server, cloud instances
  • Virtualization: VMWare, XCP-NG, JVM
  • Containerization/Orchestration: Docker, Kubernetes
  • Deployment/Configuration: Puppet, Terraform, Ansible, Bicep, Helmchart
• 4-7 years of system administration experience with at least 1 year of cloud operations experience or vice versa.
• Able to work an on-call rotation of 1 week on/5 weeks off
• Able to travel approx. 2-6 weeks/year 

Preferred Qualifications

• Fluency in French (speak, read, write).
• Any of the following certifications: CompTIA Server+, Microsoft Certified: Azure Administrator Associate, AWS Associate
• Hands-on experience supporting hybrid cloud environments
• DevOps knowledge and experience
• Automation knowledge and experience

Additional Information

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the hiring process, please contact us at recruitment@cbnco.com so that appropriate arrangements can be made.

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.

We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.

If you have questions or concerns about how AI is used in our hiring process, please contact us at recruitment@cbnco.com.